Field Service Engineer

Kabam Pte. Ltd.; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

Kabam Pte. Ltd. is seeking a hands-on Service Engineer to survey customer sites with the presales team, then install, commission, and validate robotic systems on-site.

You’ll troubleshoot hardware and software, perform routine maintenance, and travel for on-site support as required. Clear communication in English is essential, and you will train customers and document service reports. This role requires a diploma in engineering, 2 years’ related experience, and familiarity with AGVs, Ubuntu, and

Qualifications

• Diploma in Engineering or related field.
• 2 years of experience servicing electronic and mechanical equipment.
• Experience with AGV and Ubuntu.
• Troubleshooting hardware, electronics, and software.
• Strong problem-solving and ability to work under pressure.
• Excellent communication in English (oral and written).

Responsibilities

• Collaborate with presales to survey sites and determine deployment.
• Set up and commission robot on-site and ensure readiness.
• Test, diagnose, and fix errors to resolve issues quickly.
• Perform repairs and routine maintenance per SOPs.
• Travel to local and international customer sites for on-site support.
• Document service and fault reports and update records.
• Train customers and end-users on robot operation and safety.
• Create and update user manuals and service guides.

Skills

Communication skills

Problem-solving

English proficiency

Teamwork

Independent work

Education

Diploma in Engineering

Tools

Ubuntu

Docker

Unix shell scripting

Job description

Duties and responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Required: Experience in AGV and Ubuntu.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.

Plus Qualifications:

• Experience with AGVs, AMRs, and robotic systems
• Basic understanding of containers and Docker
• Familiarity with Linux platform, its configuration and Unix shell scripting