Service Operations Coordinator

SHARP SINGAPORE ELECTRONICS CORPORATION PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

SHARP SINGAPORE ELECTRONICS CORPORATION PTE LTD is seeking a Service Coordinator to handle daily calls and emails, log and delegate service work, and monitor escalations. The role supports contract administration, installation scheduling, and maintenance of service records in a CRM-based environment.

The ideal candidate has GCE O' Level or above, experience in service coordination or sales administration, and strong Excel skills with SAP knowledge.

Qualifications

• Minimum GCE 'O' Level and above.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge with SAP system is an added advantage.
• Proficient in Microsoft Excel applications, especially advanced formula such as VLOOKUP, Pivot Table.
• Strong organizational and multitasking skills.
• Good communication and interpersonal skills.

Responsibilities

• Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
• Log and delegate service calls to the appropriate technicians through the CRM system.
• Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.
• Administer and maintain service operations, including updating meter readings, customer and contract information, processing service job closures, and maintaining accurate installation and service records within the system.
• Support service contract administration, including coordinating and scheduling new machine installations, issuing notifications for expiring service contracts, and ensuring timely updates of related service records.
• Maintain service-related documentation and records, ensuring all service records and supporting documents are properly filed and stored.
• Preparation of various reports for Management.

Skills

Customer service

Service coordination

Multitasking

Communication

Interpersonal skills

Education

GCE O' Level

Tools

SAP

Excel

Job description

SHARP SINGAPORE ELECTRONICS CORPORATION PTE LTD is seeking a Service Coordinator to handle daily calls and emails, log and delegate service work, and monitor escalations. The role supports contract administration, installation scheduling, and maintenance of service records in a CRM-based environment.

The ideal candidate has GCE O' Level or above, experience in service coordination or sales administration, and strong Excel skills with SAP knowledge.