Service Coordinator — Multichannel Scheduling & Support

SUCCESS RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Job summary

SUCCESS RESOURCE CENTRE PTE. LTD. in Singapore is seeking a diligent Customer Service Coordinator to join our after-sales team.

Based at Alexandra Rd, you will coordinate service appointments with contractors and customers and handle inquiries across phone, email, Live Chat, WhatsApp, and walk-ins. You will prepare management reports, work Monday to Friday 8:45am–5:30pm, and ensure accurate documentation. A Diploma in Business Administration and at least 3 years of relevant experience are

Qualifications

• Diploma in Business Administration, or similar discipline.
• Minimum 3 years of relevant after-sales customer service experience.
• Good analytical, organizational, and documentation skills.
• Proficient in Microsoft Excel.
• Able to work independently and communicate effectively with internal and external stakeholders.

Responsibilities

• Coordinate with service contractors and customers to schedule service appointments.
• Handle customer enquiries through multiple channels, including phone calls, emails, Live Chat, WhatsApp, and walk-in customers, ensuring timely and professional responses.
• Compilation and preparation of Reports to the Management.
• Any other duties as assigned by the Service Manager.

Education

Diploma in Business Administration, or similar discipline

Tools

Microsoft Excel

Job description

SUCCESS RESOURCE CENTRE PTE. LTD. in Singapore is seeking a diligent Customer Service Coordinator to join our after-sales team.

Based at Alexandra Rd, you will coordinate service appointments with contractors and customers and handle inquiries across phone, email, Live Chat, WhatsApp, and walk-ins. You will prepare management reports, work Monday to Friday 8:45am–5:30pm, and ensure accurate documentation. A Diploma in Business Administration and at least 3 years of relevant experience are