Service Operations & Customer Support Specialist

JOBALLY PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

JOBALLY PTE. LTD. in Singapore is seeking a Service Coordinator to handle daily customer interactions, log and delegate calls through the CRM, and monitor escalations to ensure timely resolution.

You will support operations administration, update meter readings, contracts, and service records, coordinate installations, and prepare management reports. Strong communication and organizational skills, plus SAP/Excel knowledge, are essential.

Qualifications

• Candidate should have minimum GCE ‘O’ Level and above.
• Prior experience in service coordination or customer service is preferred.
• Knowledge with SAP system is an added advantage.
• Proficient in Microsoft Excel, especially VLOOKUP and Pivot Tables.
• Strong organizational, multitasking and interpersonal skills.

Responsibilities

• Handle daily incoming calls and emails from customers, contractors and internal stakeholders.
• Log and delegate service calls to technicians through the CRM system.
• Monitor escalated service cases and ensure timely resolution.
• Administer and maintain service operations including updating meter readings and contract information.
• Coordinate and schedule new machine installations; track expiring service contracts.
• Maintain service records and related documents; prepare management reports.
• Perform other ad hoc duties as assigned by the Senior Service Manager.

Skills

Customer service

Microsoft Excel

Multitasking

Communication

Education

GCE O Level or equivalent

Tools

SAP

Excel (VLOOKUP, Pivot)

Job description

JOBALLY PTE. LTD. in Singapore is seeking a Service Coordinator to handle daily customer interactions, log and delegate calls through the CRM, and monitor escalations to ensure timely resolution.

You will support operations administration, update meter readings, contracts, and service records, coordinate installations, and prepare management reports. Strong communication and organizational skills, plus SAP/Excel knowledge, are essential.