Service Management Trainee

KINGDOM JUNIOR PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

KINGDOM JUNIOR PTE. LTD. in Singapore seeks friendly front-of-house staff to deliver excellent customer service in our restaurant chain. The role offers opportunities to advance to Supervisor and Manager as you grow with the team.

Responsibilities include engaging guests, handling feedback and complaints tactfully, maintaining hygiene, and ensuring a welcoming atmosphere at POS when required.

Qualifications

• Enthusiasm for customer service and guest satisfaction.
• Education may compensate for experience.
• Opportunities for advancement to Supervisor/Manager.

Responsibilities

• Interact with guests for entertainment and rapport while gathering feedback.
• Handle guest complaints and feedback with tact to ensure a smile on departure.
• Maintain high levels of hygiene and cleanliness of the restaurant.
• Front-of-house duties: greet guests and provide a friendly, positive vibe; resolve POS issues if needed.

Skills

Customer service

Guest interaction

Complaint handling

Education

Relevant education

Job description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

• Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
• Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

• Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
• Daily housekeeping to ensure highest quality of cleanliness.

Front of House

• As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
• If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

• Fluent in spoken and written English

Experience

• Candidate without experience may apply with relevant education