Service Management Trainee

Kingdom Junior; Singapore; On-site; SGD 20,000 - 30,000; Full time

Job summary

Kingdom Junior is seeking staff to join our restaurant team in Singapore, focusing on delivering exceptional customer service and a welcoming front-of-house experience.

Roles include engaging guests, handling feedback, maintaining cleanliness, and supporting POS duties to ensure smooth operations and guest satisfaction. Enthusiasm, English fluency, and a willingness to grow into Supervisor/Manager roles are valued.

Qualifications

• Enthusiasm for customer service is essential.
• Fluent in spoken and written English is required.
• Experience not strictly required; education can substitute.

Responsibilities

• Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
• Handle guests' complaints and feedback with tact to ensure guests leave satisfied.
• Maintain high hygiene and cleanliness of the restaurant for a pleasant guest experience.
• Greet guests, maintain a friendly front-of-house vibe, and resolve complaints, especially on POS duties.

Skills

Customer service

Communication

Guest interaction

Education

Relevant education

Job description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

• Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
• Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

• Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
• Daily housekeeping to ensure highest quality of cleanliness.

Front of House

• As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
• If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

• Fluent in spoken and written English

Experience

• Candidate without experience may apply with relevant education