Service Management Trainee

KINGDOM POT PTE. LTD.; Singapore; On-site; SGD 20,088 - 27,900; Full time

Job summary

KINGDOM POT PTE. LTD. in Singapore is hiring for customer-focused roles within its restaurant chain. Candidates will interact with guests, handle feedback, and ensure a clean and welcoming environment. Opportunities for promotion to Supervisor and Manager positions are available, making this a great entry point for enthusiastic individuals.

The company values a positive attitude and offers a supportive environment for development. Fluency in English is required, and experience is not mandatory as relevant education is sufficient.

Qualifications

• Fluent in spoken and written English.
• Candidates with no experience are welcome to apply.

Responsibilities

• Interact with guests to build rapport and gather feedback.
• Handle guest complaints to ensure satisfaction.
• Maintain cleanliness and hygiene in the restaurant.
• Create a friendly atmosphere for guests and colleagues.
• Resolve any complaints as the last point of contact.

Skills

Customer service enthusiasm

Interpersonal skills

Conflict resolution

Attention to hygiene

Positive attitude

Education

Relevant education

Job description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

• Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
• Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

• Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
• Daily housekeeping to ensure highest quality of cleanliness.

Front of House

• As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
• If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

• Fluent in spoken and written English

Experience

• Candidate with no experience may apply with relevant education