Service Management Trainee

Kingdom Delicacies Pte Ltd; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Kingdom Delicacies Pte Ltd. is seeking a motivated front-of-house team member to deliver excellent guest service in a busy restaurant environment.

You will greet guests, assist at the POS, handle feedback with tact, and contribute to a welcoming atmosphere. Opportunities exist to advance to Supervisor and Manager roles as you gain experience and demonstrate leadership, communication, and reliability.

Qualifications

• Interact with guests to build rapport and collect feedback for the company’s growth.
• Manage guest needs with tact to ensure a positive dining experience.
• Present a friendly, welcoming atmosphere as front-of-house crew.

Responsibilities

• Maintain high levels of restaurant hygiene and cleanliness.
• Greet guests, assist at POS when needed, and resolve complaints before guests leave.
• Ensure a positive vibe and smooth operations during service.

Skills

Customer service

Communication

Guest interaction

Problem solving

Education

Relevant education

Job description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

• Interact with guests for entertainment and rapport while garnering feedback for the growth of company.
• Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

• Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.
• Daily housekeeping to ensure highest quality of cleanliness.

Front of House

• As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.
• If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

• Fluent in spoken and written English

Experience

• Candidate with no experience may apply with relevant education