Automotive Service Advisor: Customer Experience Lead

EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Efficient Motor & Engineering Works Pte. Ltd. is seeking a Service Advisor to act as the primary link between customers and the workshop team.

You will manage the intake to completion of vehicle service, translate issues into actionable work orders, and communicate timelines and costs effectively. Ideal candidates have 1–2 years in automotive service advisory or customer service, with a valid Singapore Class 3 driving licence and solid knowledge of vehicle systems.

Qualifications

• Minimum 1–2 years of experience in automotive service advisory, customer service, or a related field.
• Possess a valid Singapore Class 3 Driving Licence.
• Good understanding of vehicle systems, servicing, and repair processes.
• Strong communication and interpersonal skills.
• Customer-oriented with a professional, patient, and positive attitude.

Responsibilities

• Serve as the primary point of contact for customers throughout the repair and servicing process.
• Liaise closely with workshop technicians to review inspection findings and repair requirements.
• Evaluate whether repairs are chargeable, covered under warranty, or eligible for goodwill support.
• Generate accurate repair quotations and clearly explain technical findings, repair recommendations, timelines, and associated costs to customers.
• Accurately translate customer-reported issues into detailed, actionable work orders for the technician team.
• Monitor repair progress and coordinate with workshop colleagues to ensure jobs are completed within the committed timeline.
• Proactively provide customers with updates regarding repair status, additional findings, delays, or completion schedules.
• Prepare job cards, service reports, invoices, and related service documentation.
• Hand over completed vehicles to customers and explain the repairs carried out, along with any maintenance recommendations.
• Maintain a high standard of customer satisfaction by providing professional and responsive service.

Skills

Customer service

Communication

Interpersonal skills

Driving licence

Vehicle systems knowledge

Job description

Efficient Motor & Engineering Works Pte. Ltd. is seeking a Service Advisor to act as the primary link between customers and the workshop team.

You will manage the intake to completion of vehicle service, translate issues into actionable work orders, and communicate timelines and costs effectively. Ideal candidates have 1–2 years in automotive service advisory or customer service, with a valid Singapore Class 3 driving licence and solid knowledge of vehicle systems.