Service Engineer (Genset/UPS)

Gateway Search Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Gateway Search Pte Ltd is seeking a qualified Service Engineer in Singapore to provide onsite and remote technical support, conduct safety briefings, and manage site coordination with customers and subcontractors. The role demands troubleshooting at component level and strong customer orientation.

The ideal candidate holds a Degree/Diploma in Electrical/Mechanical Engineering with at least 2 years of servicing experience, knowledge of UPS or standby generators is preferred, and a Class 3 license

Qualifications

• Degree / Diploma in Electrical/Mechanical Engineering with at least 2 years’ experience servicing and troubleshooting to component level.
• Knowledge in Uninterruptible Power Supplies or Standby Generators is highly preferred.
• Ability to work independently and build strong customer relationships.
• Good interpersonal and communication skills with excellent customer orientation.
• Willing to work overtime and travel on short notice.
• Class 3 license is an advantage.
• Knowledge of general computer hardware and software applications is an added advantage.

Responsibilities

• Provide quality service standards to customers and maintain strong relationships.
• Coordinate all site works with customers, vendors and subcontractors.
• Conduct toolbox meetings and safety briefings for the team before start work.
• Provide on-site and off-site technical advice and resolve technical/logistical problems.
• Send vibration reports and provide detailed findings and recommendations to customers.
• Generate Method of Statement and Risk Assessments for jobs/sites.

Job description

Gateway Search is proud to work with the service provider for turnkey power protection solutions. Due to their business expansion in Singapore, they are looking to bring on board a qualified Service Engineer.

Please note that the Service Engineer position is based on 5.5 working days basis.

Job Responsibilities

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Coordinate all site works with customer/vendor/sub-con.
• Conduct toolbox meeting/safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and site server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.

Job Requirements

• Degree / Diploma in Electrical/Mechanical Engineering with at least 2 years’ experience in servicing and ability to troubleshoot down to component level
• Knowledge in Uninterruptible Power Supplies or Standby Generators is highly preferred.
• Ability to work independently and resourceful with good initiatives and foster customer relationship
• Good interpersonal and communication skills with excellent customer orientation
• Willing to work overtime and travel in short notice
• Class 3 license is an advantage
• Knowledge of general computer, hardware and software applications will be an added advantage