Service Engineer AV / Unified Communications

Fuku; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

Fuku, a fast-growing AV and UC solutions provider, invites a Service Engineer to join our regional technical services team in Singapore. You will support AV and UC systems across sites, delivering high-quality technical support and service excellence for multinational clients.

You will diagnose and resolve issues remotely or onsite, perform preventive maintenance, update firmware, document activities, and coordinate with users and vendors to meet SLA targets, while contributing to knowledge

Responsibilities

• Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care.
• Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.
• Plan and execute preventive maintenance to ensure system reliability and performance.
• Provide post-installation support including firmware updates, configuration changes and system optimisation.
• Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.
• Prepare accurate service reports and technical documentation after each engagement.
• Support end-user training, system handover and post-commissioning activities.
• Escalate complex technical issues to manufacturers where required.

Job description

• Salary: Up to Basic $4,500 + AWS + Variable Bonus
• Location: East (Singapore)
• Working Hours: Monday to Friday, 9:00am – 6:00pm

About the Company

Our client is a fast-growing Audio Visual (AV) and Unified Communications (UC) solutions provider. They specialise in delivering end-to-end AV and IT solutions to Multinational Corporations, Fortune 1000 companies and major government agencies across the region.

With strong emphasis on collaboration, innovation and career development, the company offers a supportive environment where individuals are empowered to grow together and make a meaningful impact.

Role Overview

This role offers an exciting opportunity for a Service Engineer to be part of a regional technical services team. You will support AV and UC systems across multiple sites in Singapore and the region, working closely with internal teams and clients to deliver high-quality technical support and service excellence.

Key Responsibilities

• Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care.
• Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.
• Plan and execute preventive maintenance to ensure system reliability and performance.
• Provide post-installation support including firmware updates, configuration changes and system optimisation.
• Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.
• Prepare accurate service reports and technical documentation after each engagement.
• Support end-user training, system handover and post-commissioning activities.
• Escalate complex technical issues to manufacturers where required.