Regional AV/UC Service Engineer - Onsite Diagnostics

Fuku; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

Fuku, a fast-growing AV and UC solutions provider, invites a Service Engineer to join our regional technical services team in Singapore. You will support AV and UC systems across sites, delivering high-quality technical support and service excellence for multinational clients.

You will diagnose and resolve issues remotely or onsite, perform preventive maintenance, update firmware, document activities, and coordinate with users and vendors to meet SLA targets, while contributing to knowledge

Responsibilities

• Provide post-sales technical support and represent the company’s concierge service for maintenance and customer care.
• Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.
• Plan and execute preventive maintenance to ensure system reliability and performance.
• Provide post-installation support including firmware updates, configuration changes and system optimisation.
• Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.
• Prepare accurate service reports and technical documentation after each engagement.
• Support end-user training, system handover and post-commissioning activities.
• Escalate complex technical issues to manufacturers where required.

Job description

Fuku, a fast-growing AV and UC solutions provider, invites a Service Engineer to join our regional technical services team in Singapore. You will support AV and UC systems across sites, delivering high-quality technical support and service excellence for multinational clients.

You will diagnose and resolve issues remotely or onsite, perform preventive maintenance, update firmware, document activities, and coordinate with users and vendors to meet SLA targets, while contributing to knowledge