Service & AV Technician

KAIRA TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

KAIRA TECHNOLOGIES PTE. LTD. is seeking a Senior Service & AV Technician to lead installation, commissioning, and ongoing support of professional AV and UC&C systems from on-site locations in Singapore.

The role requires strong networking, diagnostic, and customer-facing delivery skills, with experience in Teams Rooms, Zoom Rooms, and AV-over-IP deployments. Travel to project sites across Singapore is expected.

Qualifications

• Minimum 5 years in commercial AV.
• Experience supporting enterprise meeting rooms and digital signage deployments.
• Experience commissioning integrated AV systems valued above SGD 50,000.

Responsibilities

• Lead onsite installation and commissioning activities for AV projects.
• Configure, test, and optimise integrated AV systems.
• Perform preventive maintenance and system health audits.
• Produce detailed service and commissioning reports.

Skills

AV experience

Teams Rooms

Zoom Rooms

Dante Audio

AV-over-IP

Troubleshooting

Education

AV Technology degree/diploma

Tools

Q-SYS

Crestron

Extron

Dante

Job description

Senior Service & AV Technician

Role Summary

The Senior Service & AV Technician is responsible for the installation, commissioning, troubleshooting, maintenance, and support of professional AV, UC&C, digital signage, and integrated control systems. This role requires strong technical competency in commercial AV environments, networking fundamentals, and customer-facing project delivery.

Key Responsibilities

Service & Technical Support

• Perform advanced diagnostics, troubleshooting, and repair of AV, IT, and display systems.
• Support escalations that cannot be resolved by junior technicians.
• Conduct root cause analysis (RCA) and provide corrective action recommendations.
• Manage service tickets and ensure SLA compliance.
• Perform preventive maintenance and system health audits.

Installation & Commissioning

• Lead onsite installation and commissioning activities for AV projects.
• Configure, test, and optimise integrated AV systems.
• Commission Microsoft Teams Rooms, Zoom Rooms, and hybrid meeting environments.
• Perform AV system calibration, audio tuning, DSP configuration, and video optimisation.
• Conduct User Acceptance Testing (UAT) and client handover.

AV Systems Expertise

Hands-on experience with:

• LED Wall installation and troubleshooting
• Interactive Flat Panels
• Commercial Displays
• Laser Projectors
• Video Conferencing Systems
• Digital Signage Platforms
• Audio DSP Systems
• AV-over-IP Solutions
• Dante Audio Networks
• Control Systems

Networking & Integration

• Configure managed switches, VLANs, QoS, multicast and PoE environments.
• Understand TCP/IP, DHCP, DNS, subnetting and network troubleshooting.
• Perform device IP configuration and network integration.
• Troubleshoot AV-over-IP environments across enterprise networks.

Documentation & Reporting

• Produce detailed service, inspection and commissioning reports.
• Maintain as-built drawings and system documentation.
• Create network topology diagrams and equipment schedules.
• Update service databases and inventory records.

Customer Engagement

• Act as the primary technical liaison during onsite activities.
• Conduct end-user training sessions.
• Present technical findings and recommendations to customers.
• Maintain high standards of customer satisfaction and professionalism.

After-Hours Support

• Participate in after-office-hours, weekend, and public holiday support when required.
• Travel to customer sites across Singapore on short notice.
• Support critical events and executive meeting environments.

Minimum Requirements

Education

• Diploma or Degree in Audio Visual Technology, Electronics Engineering, Electrical Engineering, Information Technology, Networking, or related field.

Experience

• Minimum 5 years of commercial AV industry experience.
• Proven experience supporting enterprise meeting rooms, training rooms, boardrooms, auditoriums, and digital signage deployments.
• Experience in commissioning integrated AV systems valued above SGD 50,000.
• Demonstrated experience leading installation teams and subcontractors.

Mandatory Technical Skills

Applicants must possess practical experience in at least five of the following areas:

• Microsoft Teams Rooms
• Zoom Rooms
• Google Meet
• Crestron Control Systems
• Extron Control Systems
• Q-SYS Platform
• Dante Audio Networking
• AV-over-IP Solutions
• Digital Signage Platforms
• LED Wall Installation
• DSP Programming and Tuning
• PTZ Camera Systems
• Wireless Presentation Platforms
• Commercial Display Systems
• Video Matrix Switching
• Network Troubleshooting

Preferred Certifications

Applicants holding one or more of the following certifications will be strongly preferred:

AV Industry

• AVIXA CTS (Mandatory preferred)
• CTS-I (Highly Preferred)
• CTS-D (Advantage)

Audio

• Dante Level 2 or Level 3

Manufacturers

• Q-SYS Level 1 or Higher
• Crestron Technical Certification
• Extron Control Specialist
• Biamp Tesira Certification

Networking

• CCNA
• Aruba ACMA
• Ubiquiti Enterprise Certification

Core Competencies

• Strong troubleshooting and analytical skills.
• Ability to independently resolve complex technical issues.
• Professional written and verbal communication skills.
• Ability to manage multiple projects simultaneously.
• Strong customer service orientation.
• Team leadership and mentoring capability.

Physical & Work Requirements

• Able to lift equipment up to 25kg.
• Comfortable working on ladders, scissor lifts, and construction sites.
• Able to work in server rooms, data centres, classrooms, auditoriums, and corporate environments.
• Possess a valid Class 3 driving licence (preferred).
• Willing to travel and support projects outside normal working hours.