Assistant Service Engineer (AV System)

TALENT SPOT GROUP PRIVATE LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Talent Spot Group Private Ltd. in Singapore is seeking a Service Technician (AV System) to support multiple project sites across Singapore and the region. The ideal candidate has strong proficiency in AV system diagnostics and a solid grasp of unified communications (UC).

Key duties include post-sale maintenance, preventive maintenance planning, remote/onsite diagnostics, post-installation support, and coordination with vendors to meet SLAs. Experience with common AV/UC products is advantageous.

Qualifications

• NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline.
• Minimum 3 years of experience in operation, engineering and/or installation/maintenance of AV systems.
• Knowledge of AV products and networking fundamentals.
• Ability to communicate effectively with Chinese business partners.

Responsibilities

• Provide post-sale maintenance experience to customers.
• Plan, schedule and execute preventive maintenance with customers to ensure system reliability and take ownership in executing corrective actions upon client approval.
• Perform remote/onsite diagnostics to identify, troubleshoot, and resolve existing or potential faults within AV and VC integrated systems.
• Provide post-installation support such as remote/onsite technical assistance, firmware updates, and/or configuration changes.
• Coordinate with end users, product suppliers and vendors to resolve technical product issues promptly and within agreed Service Level Agreements (SLA).
• Deliver timely, accurate, and well-documented service reports following every maintenance or troubleshooting engagement.
• Identify, indicate, and assist in changes accrued to schematics, BOM list, and other relevant materials discovered during site evaluations.
• Evaluate the severity and risk of technical challenges, escalating to manufacturers or principals when issues exceed internal capacity.
• Support post-commissioning activities such as end-user trainings, material development, documenting accurately on handover and taking over of functioning systems.

Skills

AV system diagnostics

Unified communications (UC)

Education

NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline

Tools

Zoom and UC platforms

Crestron / Extron / Kramer / QSYS

Cisco Telepresence / Polycom

Job description

Service Technician (AV System)

To support multiple project sites in Singapore and Regional. The ideal candidate willhave strong proficiency in audio visual (AV) system diagnostics and a goodgrasp in unified communications (UC).

KeyResponsibilities:

• Providepost-sale maintenance experience to customers.
• Plan,schedule and execute preventive maintenance with customers to ensure systemreliability and take ownership in executing corrective actions upon clientapproval.
• Performremote/onsite diagnostics to identify, troubleshoot, and resolve existing orpotential faults within AV and VC integrated systems
• Providepost-installation support such as remote/onsite technical assistance, firmwareupdates, and/or configuration changes.
• Coordinatewith end users, product suppliers and vendors to resolve technical productissues promptly and within agreed Service Level Agreements (SLA). E.g. RMAprocess.
• Delivertimely, accurate, and well-documented service reports following everymaintenance or troubleshooting engagement.
• Identify,indicate, and assist in changes accrued to schematics, BOM list, and otherrelevant materials discovered during site evaluations.
• Evaluatethe severity and risk of technical challenges, escalating to manufacturers orprincipals when issues exceed internal capacity.
• Supportpost-commissioning activities such as end-user trainings, material development,documenting accurately on handover and taking over of functioning systems.

Required Skills and Qualifications:

• NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline.
• Min 3 yearsof experience in operation, engineering and/or installation/maintenance of AV systems.
• Preferablyto have general knowledge of AV products (e.g. "Zoom, Microsoft Teams, Crestron,Extron, Kramer, Polycom, Cisco Telepresence, Logitech, Biamp and QSYS")
• Knowledgeof AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, SDVOE, H.264,H.323, MPEG, EDID, HDCP)
• Ability to communicate effectively with Chinese business partners.