Service Engineer (AV System)

TALENT SPOT GROUP PRIVATE LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

TALENT SPOT GROUP PRIVATE LTD. is seeking a Service Engineer (AV System) to support multiple project sites in Singapore and the region. The ideal candidate will have strong proficiency in AV system diagnostics and a good grasp in unified communications (UC).

You will perform post-sale maintenance, preventive maintenance planning, remote/onsite diagnostics, and post-installation support, coordinating with end users and vendors to meet SLAs. Strong Chinese communication is a plus.

Qualifications

• Min 1-2 years of experience in operation, engineering and/or installation/maintenance of AV systems.
• General knowledge of AV products (e.g. Zoom, Microsoft Teams, Crestron, Extron, Kramer, Polycom, Cisco Telepresence, Logitech, Biamp and QSYS).
• Knowledge of AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, SDVOE, H.264, H.323, MPEG, EDID, HDCP).
• Ability to communicate effectively with Chinese business partners.

Responsibilities

• Provide post-sale maintenance experience to customers.
• Plan, schedule and execute preventive maintenance with customers to ensure system reliability and take ownership in executing corrective actions upon client approval.
• Perform remote/ onsite diagnostics to identify, troubleshoot, and resolve existing or potential faults within AV and VC integrated systems
• Provide post-installation support such as remote/onsite technical assistance, firmware updates, and/or configuration changes.
• Coordinate with end users, product suppliers and vendors to resolve technical product issues promptly and within agreed Service Level Agreements (SLA). E.g. RMA process.
• Deliver timely, accurate, and well-documented service reports following every maintenance or troubleshooting engagement.
• Identify, indicate, and assist in changes accrued to schematics, BOM list, and other relevant materials discovered during site evaluations.
• Evaluate the severity and risk of technical challenges, escalating to manufacturers or principals when issues exceed internal capacity.
• Support post-commissioning activities such as end-user trainings, material development, documenting accurately on handover and taking over of functioning systems.

Skills

AV products knowledge

AV/IT technologies knowledge

Chinese communication ability

Education

NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline

Job description

Service Engineer (AV System)

To support multiple project sites in Singapore and Regional. The ideal candidate willhave strong proficiency in audio visual (AV) system diagnostics and a goodgrasp in unified communications (UC).

Key Responsibilities

• Providepost-sale maintenance experience to customers.
• Plan,schedule and execute preventive maintenance with customers to ensure systemreliability and take ownership in executing corrective actions upon clientapproval.
• Performremote/onsite diagnostics to identify, troubleshoot, and resolve existing orpotential faults within AV and VC integrated systems
• Providepost-installation support such as remote/onsite technical assistance, firmwareupdates, and/or configuration changes.
• Coordinatewith end users, product suppliers and vendors to resolve technical productissues promptly and within agreed Service Level Agreements (SLA). E.g. RMAprocess.
• Delivertimely, accurate, and well-documented service reports following everymaintenance or troubleshooting engagement.
• Identify,indicate, and assist in changes accrued to schematics, BOM list, and otherrelevant materials discovered during site evaluations.
• Evaluatethe severity and risk of technical challenges, escalating to manufacturers orprincipals when issues exceed internal capacity.
• Supportpost-commissioning activities such as end-user trainings, material development,documenting accurately on handover and taking over of functioning systems.

Required Skills and Qualifications

• NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline.
• Min 1-2 years of experience in operation, engineering and/or installation/maintenance of AV systems.
• Preferablyto have general knowledge of AV products (e.g. Zoom, Microsoft Teams, Crestron,Extron, Kramer, Polycom, Cisco Telepresence, Logitech, Biamp and QSYS)
• Knowledgeof AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, SDVOE, H.264,H.323, MPEG, EDID, HDCP)
• Ability to communicate effectively with Chinese business partners.