AV Systems Service Engineer - Field Diagnostics & Support

TALENT SPOT GROUP PRIVATE LTD.

Singapore

On-site

SGD 42,000 - 62,000

Full time

5 days ago

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Job summary

Talent Spot Group Private Ltd. in Singapore is seeking a Service Technician (AV System) to support multiple project sites across Singapore and the region. The ideal candidate has strong proficiency in AV system diagnostics and a solid grasp of unified communications (UC).

Key duties include post-sale maintenance, preventive maintenance planning, remote/onsite diagnostics, post-installation support, and coordination with vendors to meet SLAs. Experience with common AV/UC products is advantageous.

Qualifications

NITEC or Diploma in AV / Electronics / IT / Electrical or related discipline.
Minimum 3 years of experience in operation, engineering and/or installation/maintenance of AV systems.
Knowledge of AV products and networking fundamentals.
Ability to communicate effectively with Chinese business partners.

Responsibilities

Provide post-sale maintenance experience to customers.
Plan, schedule and execute preventive maintenance with customers to ensure system reliability and take ownership in executing corrective actions upon client approval.
Perform remote/onsite diagnostics to identify, troubleshoot, and resolve existing or potential faults within AV and VC integrated systems.
Provide post-installation support such as remote/onsite technical assistance, firmware updates, and/or configuration changes.
Coordinate with end users, product suppliers and vendors to resolve technical product issues promptly and within agreed Service Level Agreements (SLA).
Deliver timely, accurate, and well-documented service reports following every maintenance or troubleshooting engagement.
Identify, indicate, and assist in changes accrued to schematics, BOM list, and other relevant materials discovered during site evaluations.
Evaluate the severity and risk of technical challenges, escalating to manufacturers or principals when issues exceed internal capacity.
Support post-commissioning activities such as end-user trainings, material development, documenting accurately on handover and taking over of functioning systems.