End User Computing / AV Support Analyst

Zohorecruit; Singapore; On-site; SGD 50,000 - 61,000; Full time

Job summary

Zohorecruit is seeking an IT Support Engineer in Singapore to provide technical support for computers, networks, and business apps. You will set up systems, install hardware/software, and troubleshoot issues for users in local and remote offices.

Ideal candidates have 1–3 years of IT support experience, strong communication skills, and the ability to work independently in a fast-paced environment. The role involves occasional after-hours support and collaboration with global teams.

Qualifications

• Diploma or degree in IT/engineering.
• MCSE or COMPTIA certifications would be beneficial.
• ITIL Foundation V4 would be beneficial.
• Experience with LAN/WiFi, Windows, Mac, and common business apps.

Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.
• Set up computers with standard company software.
• Install and configure hardware/software for users.
• Troubleshoot and fix IT problems.
• Maintain and monitor IT systems, hardware, and applications.
• Support video and audio-conferencing events.
• Train users on company systems and software.
• Be available for support outside regular hours.
• Monitor communications and conferencing systems.

Skills

Excellent communication

Analytical thinking

Team player

Problem solving

Education

IT/engineering diploma or degree

MCSE certification

COMPTIA certification

ITIL Foundation V4

Tools

Power Automate

Python

PowerShell

Office 365

Azure admin portals

Zoom

MS Teams

Job description

Posted On 25/09/2026

Job Information

Work Experience 1-3 years

Technology

SGD 4500 - SGD 5500

City Singapore

State/Province Central Singapore

079903

Job Description

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.
• Make updates or changes to company systems as needed.
• Set up computers with standard company software.
• Install and configure hardware/software for users efficiently and professionally.
• Troubleshoot and fix IT problems.
• Maintain and monitor IT systems, hardware, and applications.
• Support video and audio-conferencing events.
• Answer tech-related questions and meet service standards.
• Train users on company systems and software.
• Be available for support outside regular working hours if needed.
• Monitor communication and conferencing systems to ensure they work well.
• Support users in both local and remote offices.
• Handle user-reported incidents and service requests.

Job requirements

• Basic knowledge of desktop support and LAN/WiFi systems.
• Strong understanding of computer hardware, Windows, Mac, and common software.
• Familiar with smartphones/tablets, Android, and iOS devices.
• Good experience using video conferencing tools like Zoom and MS Teams.
• Hands-on experience with Office 365 and Azure admin portals.
• Able to learn new tech skills and work independently.
• Works professionally, follows procedures, and keeps accurate records.
• Comfortable solving problems in a complex IT environment across multiple systems.
• Team player who shares knowledge and learns from others.
• Strong verbal and written communication skills.
• Maintains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university
• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
• ITIL Foundation V4 would be beneficial
• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
• Maintaining a good network of contacts within IT and within the business
• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• Excellent people, communication, and presentation skills.
• Experience with Power Automate, Python and PowerShell will be a plus.
• Analytical, proactive, detail-oriented, and eager to learn new technologies.
• Ability to work independently, takes initiative, stays positive, and collaborates well with others