End User Computing / AV Support Analyst | Flintex Consulting Pte Ltd | Singapore

Tech Junction Ltd; Singapore; On-site; SGD 50,000 - 61,000; Full time

Benefits offered by this job

Bonus

Job summary

Flintex Consulting Pte Ltd is seeking an experienced End User Computing / AV Support Analyst to join a premier listed MNC client in Singapore on an agency contract. You will own desktop support, AV conferencing, and end-user IT service delivery, ensuring high availability and security.

Role emphasizes root-cause analysis, ITSM alignment, and coordination with regional teams. Requires MCSE/CompTIA and ITIL v4 foundations, with a competitive SGD salary and bonus potential.

Qualifications

• Bachelor's degree in Computer Science, IT, AV Engineering or related field.
• 3+ years in EUC/Desktop or AV support roles.
• Strong hardware, OS, productivity apps and AV equipment troubleshooting.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide EUC and AV support for corporate users in Singapore.
• Install, configure, maintain desktop hardware, laptops, mobiles, peripherals.
• Operate and troubleshoot conference room AV systems and video conferencing gear.
• Investigate IT and AV systems to identify root causes and ensure permanent resolutions.
• Coordinate with infrastructure teams and third-party AV vendors.

Skills

EUC support

AV support

Troubleshooting

Customer-facing

English communication

Education

Bachelor's degree

Job description

Position Summary

Flintex Consulting Pte Ltd is actively seeking an experienced, high-caliber, and technical End User Computing / AV Support Analyst with 3+ years of professional IT support and audiovisual experience to join our premier listed MNC client in Singapore on an agency contract (Full-Time work schedule) basis. In this critical technical operations role, you will be responsible for supporting end-user computing infrastructure, audiovisual (AV) conference systems, hardware/software troubleshooting, and maintaining high-performance workplace technology. You will leverage your strong technical background, MCSE/CompTIA certifications, and ITIL v4 foundation knowledge to ensure seamless operational continuity. This opportunity offers competitive compensation ranging from SGD 4,500 to SGD 5,500 per month, attractive bonuses, and exceptional professional growth prospects within a leading international recruitment and consultancy enterprise.

Detailed Job Description

As an End User Computing / AV Support Analyst supporting a prestigious listed multinational corporation (MNC) in Singapore via Flintex Consulting, you will take full operational, tactical, and technical ownership of desktop support, AV conferencing operations, and end-user IT service delivery. Your day-to-day responsibilities include investigating and monitoring enterprise IT and AV systems with thoroughness, resolving hardware, software, and peripheral issues, and displaying tenacity for root-cause problem identification and resolution. You will configure and maintain executive AV collaboration spaces, manage endpoint deployments, and ensure adherence to professional development and IT service management standards. Furthermore, you will coordinate closely with regional infrastructure squads, maintain meticulous technical support documentation, and manage service ticket escalations efficiently.

Key Responsibilities

• Provide expert-level end-user computing (EUC) and audiovisual (AV) support for corporate users across Singapore.
• Install, configure, maintain, and troubleshoot desktop hardware, laptops, mobile devices, and office peripherals.
• Operate, configure, and troubleshoot corporate conference room AV systems, video conferencing gear, microphones, and displays.
• Investigate and monitor IT systems thoroughly, exercising tenacity for root-cause problem analysis and permanent resolution.
• Administer user account provisioning, Active Directory access controls, and endpoint security compliance.
• Maintain meticulous IT support logs, knowledge base articles, asset inventories, and service ticket records.
• Coordinate seamlessly with internal infrastructure teams, network administrators, and third-party AV vendors.
• Ensure strict adherence to corporate IT service management (ITSM) standards, safety protocols, and operational frameworks.

Required Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, Audio-Visual Engineering, or a related technical discipline.
• Minimum of 3+ years of professional hands-on experience in End User Computing (EUC), Desktop Support, or AV Support environments.
• Strong troubleshooting skills for hardware, operating systems, productivity applications, and AV conferencing hardware.
• Exceptional tenacity and thoroughness for investigating system anomalies and resolving root causes.
• Excellent interpersonal communication and customer-facing support skills.
• Mandatory legal eligibility to work in Singapore with local residency.

Nice-to-Have Skills

• Professional certifications such as Microsoft Certified Systems Engineer (MCSE) or CompTIA certifications (beneficial).
• ITIL Foundation V4 certification (highly beneficial for IT service management alignment).
• Familiarity with professional development standards and AV integration frameworks (e.g., AVIXA CTS).
• Prior professional experience working in large-scale listed multinational corporations (MNCs) across Singapore.

Application Information

• Recruiter: Flintex Consulting Pte Ltd Recruitment Division
• Contact Name: Flintex Recruitment Team (EA: 17C8724, EA Personal ID: R1549075, UEN: 201716889C)
• Email: [e-mail]
• Phone: [phone]
• URL: https://www.flintex.com.sg
• Salary/Rate: SGD 4,500 – SGD 5,500 / Month + Bonus (Agency Contract / Full-Time Work Time)
• Deadline: Open until filled (Urgent Hiring)
• Notice Period: Immediate to 30 Days
• Contract Duration: Agency Contract / Full-Time (Singapore – 10 Anson Road, #10-11, International Plaza, Singapore 079903)