Service Engineer

CONVERGINT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Convergint Singapore Pte. Ltd. is seeking a responsive service engineer to deliver comprehensive support for security systems across client sites. You will troubleshoot issues, perform preventive maintenance, upgrades and system expansions, and provide training as needed.

You will create system diagrams using AutoCAD, maintain strong client relations and ensure service quality in line with company standards and regional policies. Diploma graduates with IT basics are encouraged to apply.

Qualifications

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control and CCTV is a plus.
• Basic IT knowledge in hardware, network and database.
• Ability to work under pressure; strong analytical and problem-solving skills.

Responsibilities

• Collaborate with Customer Service to resolve security system issues.
• Provide preventive maintenance, troubleshooting, upgrades, expansions and training.
• Create system diagrams using AutoCAD.
• Build partnerships with clients to enhance satisfaction.
• Maintain the support & maintenance contract renewals.
• Adhere to company standards and policies for service requests in the region.
• Perform regular preventive maintenance and daily troubleshooting.
• Follow up on open technical issues until resolved.
• Own service-related issues after External Hand Over by Project team.

Skills

Electronic engineering

Computer engineering

Automation

Mechanical engineering

Access control

CCTV

IT basics

Education

Diploma in Electronics/Computer/Automation/Mechanical

Tools

AutoCAD

Job description

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
• Create detailed system diagrams using AutoCAD software
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction
• Maintain the support & maintenance contract renewal
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements
• Thoroughly follow up on all open technical issues until the problems are fully resolved
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control and CCTV will be considered as a plus
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure
• Strong analytical skill and problem-solving ability
• Strong self learning ability, work independently
• Customer-orientation
• Excellent communication and interpersonal skill