Security Systems Service Engineer - Client Care & Maintenance

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 5,000 - 7,000; Full time

Benefits offered by this job

Permanent role

5-day work week

Remuneration & benefits

Career progression

Kallang location

Job summary

TRUST RECRUIT PTE. LTD. is seeking a Maintenance/Support Engineer to collaborate with the Customer Service Representative and resolve security system issues across the region.

The role includes preventive maintenance, system upgrades, and training, with responsibility for detailed system diagrams in AutoCAD. The candidate should have a technical background in electronics or mechanical engineering, knowledge of access control, CCTV, and alarms, and solid IT basics.

Qualifications

• Diploma or degree in Electronic, Computer, Automation or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System is a plus.
• Basic IT knowledge in hardware, network and database.
• Strong analytical and problem-solving abilities.

Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues.
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
• Create detailed system diagrams using AutoCAD software.
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
• Maintain the support & maintenance contract renewal.
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
• Thoroughly follow up on all open technical issues until the problems are fully resolved.
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.

Skills

Analytical skills

Problem-solving

Access Control

CCTV

Alarm System

Education

Diploma / Degree in Electronic, Computer, Automatization or Mechanical Engineering

Tools

AutoCAD

Job description

TRUST RECRUIT PTE. LTD. is seeking a Maintenance/Support Engineer to collaborate with the Customer Service Representative and resolve security system issues across the region.

The role includes preventive maintenance, system upgrades, and training, with responsibility for detailed system diagrams in AutoCAD. The candidate should have a technical background in electronics or mechanical engineering, knowledge of access control, CCTV, and alarms, and solid IT basics.