Technical Manager

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

U3 INFOTECH PTE. LTD. in Singapore seeks a service and maintenance supervisor to oversee the end-to-end workflow, coordinate security systems installations, and lead a field team.

You will be the primary client liaison, ensure timelines, optimize resource use, and drive customer satisfaction through proactive planning and hands-on coordination.

Qualifications

• Experience with security systems is a must.
• Hands-on configuration and integration with third-party systems an advantage.
• Customer service orientation and adaptability are essential.

Responsibilities

• Oversee the entire service and maintenance workflow.
• Act as front line contact with client representatives on service issues.
• Lead a team of service members.
• Prepare service scopes and develop plans with milestones.
• Define resource loading and skill requirements.
• Innovate on how teams are deployed for service delivery.
• Manage day-to-day client interactions and expectations.
• Seek opportunities to increase customer satisfaction and deepen client relationships.
• Maintain knowledge of each client’s business and objectives.
• Operationally manage multiple team aspects.
• Ensure timely delivery and completion of maintenance commitments.

Skills

Security systems

Team leadership

Customer service

Adaptability

Tools

Integrated Security Management Systems

Card Access Control Systems

Intrusion Detection Systems

CCTV Systems

System configuration

Third-party integrations

Job description

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Job Requirements:

• Experience in security systems such as I ntegrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Customer service and business orientated with good initiative and adaptability