Service Technician - Singapore

Omni-Health Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Omni-Health Pte Ltd in Singapore is seeking a Service Technician to join the frontline team. You’ll perform maintenance, troubleshooting, and installation work on customer equipment on-site, learning from experienced engineers and delivering reliable service.

This 12-hour shift-based, full-time role reports to the Service Delivery Manager. You should have a technical Diploma or hands-on experience, be comfortable with on-site work, and maintain accurate service records while prioritizing safety.

Qualifications

• Diploma in Electrical/IT/Mechanical or related technical field.
• Hands-on experience in technical service, maintenance, installation, or repair preferred.
• Fresh diploma graduates welcome.
• Basic understanding of electrical, mechanical, or IT systems.

Responsibilities

• Perform routine preventive maintenance on equipment according to SOPs and checklists.
• Conduct basic troubleshooting and repairs for common hardware and equipment issues, replace parts and escalate complex problems with clear documentation.
• Support equipment installations with setup, mounting, cabling, basic configuration, site prep and checks under supervision.
• Maintain accurate service documentation by completing reports, logs and equipment records on time.
• Deliver on-site customer support with job status updates and professional interaction.
• Follow safety procedures, use tools correctly and comply with site regulations.
• Collaborate with Field Service Engineers to improve skills and service quality.
• Escalate non-routine faults or issues outside SOPs to senior engineers.
• Work from assigned orders and adhere to SOPs.
• Seek guidance for customer communication in sensitive situations.

Skills

Technical aptitude

Troubleshooting

On-site service

Documentation

Time management

Customer service

Education

Diploma in Electrical/IT/Mechanical

Tools

Hand tools

Electrical testing tools

Job description

Location: Singapore
Employment Type: Fulltime, permanent – shift-based role (12-hour shifts)
Reports To: Service Delivery Manager, Singapore

Role Overview

As a Service Technician, you’ll be part of the frontline team that keeps customer equipment performing at its best. This is a practical, hands-on role where you’ll learn from experienced Engineers, build your technical skills, and support customers on-site through maintenance, troubleshooting, and installation work.

You’ll play an important part in ensuring equipment reliability, reducing downtime, and delivering a professional service experience. If you enjoy working with tools, solving problems, learning new technology, and seeing the direct impact of your work, this role is a great opportunity to grow your career in technical service.

Key responsibilities

• Perform routine preventive maintenance on equipment and systems according to standard operating procedures and maintenance checklists to ensure optimal performance and minimise unplanned downtime.
• Conduct basic troubleshooting and repairs for common hardware and equipment issues, replacing parts where required and escalating complex problems with clear documentation of findings.
• Support equipment installations by assisting with equipment setup, mounting, cabling, basic configuration, site preparation, and functional checks under supervision.
• Maintain accurate service documentation by completing service reports, maintenance logs, and equipment records and submitting them within required timelines.
• Deliver basic customer support on‑site by providing job status updates, responding to simple enquiries about equipment use or service activities, and representing the company professionally.
• Follow all safety procedures, use tools and equipment correctly, and comply with company and customer site safety regulations.
• Collaborate with Field Service Engineers and Senior Service Engineers to continually improve technical skills and service quality.
• Escalates non‑routine faults, repeated failures, or issues outside standard procedures to Field Service Engineer or Senior Service Engineer.
• Works from assigned work orders and does not approve deviations from SOPs or special parts usage.
• Seeks guidance for customer communication in sensitive or escalated situations.

Requirements

• Able and willing to work rostered 12-hour shifts as required by the role
• Diploma in Electrical, IT, Mechanical, Electronics, Mechatronics, or related technical field; OR Hands-on experience in technical service, maintenance, installation, or repair roles is preferred but not essential
• Fresh Diploma graduates with strong technical aptitude are welcome to apply
• Basic understanding of electrical, mechanical, or IT systems
• Able to follow technical manuals, diagrams, and work instructions
• Basic computer skills for accessing documentation and submitting service reports
• Strong attention to detail and adherence to procedures
• Willingness to learn, take direction, and develop technical skills
• Basic problem-solving ability and logical thinking
• Good time management and punctuality
• Professional, respectful, and customer-oriented attitude
• Able and willing to travel to customer sites; flexibility for occasional after-hours support when required.

Ready to make an impact in healthcare technology?