Service Desk Support: 12-Hour Rotations (Nights/Weekends)

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

Rapsys Technologies Pte Ltd invites you to join our Service Desk Support team in Singapore. This role requires handling first-level IT support for hardware, software, and network issues from our Depot Road office.

You will respond to queries via phone, email, or ticketing system, document solutions, and escalate complex problems while working a 12-hour rotational shift including nights, weekends, and holidays.

Qualifications

• Minimum 1 year of IT support or service desk experience.
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal skills.
• Able to work in a shift-based schedule, including nights, weekends, and holidays.
• Familiarity with ticketing systems and remote troubleshooting is a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents within defined SLAs.
• Document issues and solutions for future reference.
• Escalate complex problems to relevant teams when necessary.
• Work on 12-hour rotational shifts including nights, weekends, and holidays.

Skills

Problem-solving

Communication

Interpersonal skills

Team player

Ticketing systems

Remote troubleshooting

Job description

Rapsys Technologies Pte Ltd invites you to join our Service Desk Support team in Singapore. This role requires handling first-level IT support for hardware, software, and network issues from our Depot Road office.

You will respond to queries via phone, email, or ticketing system, document solutions, and escalate complex problems while working a 12-hour rotational shift including nights, weekends, and holidays.