Evening & Weekend IT Support Specialist

TALENT EDGE RECRUITMENT LLP; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

TALENT EDGE RECRUITMENT LLP is seeking an IT Support professional to provide frontline help for agency users, devices, and workplace technology in Singapore. You will handle access issues, basic troubleshooting, and user inquiries with a focus on timely resolution.

You will triage and log incidents, use JIRA to track tickets, and escalate complex problems to platform teams while maintaining clear documentation and knowledge transfers for future support.

Qualifications

• At least 1 year of experience in IT Support.
• Proficient in using JIRA or similar service management tools.
• Ability to document clearly and communicate effectively.

Responsibilities

• Provide frontline IT support for agency users, access issues, end-user devices, peripherals, and common workplace technology enquiries.
• Triage, log, monitor, and resolve incidents and service requests with accurate documentation and timely follow-up.
• Support web-based and mobile agency platforms with access, navigation, and basic troubleshooting.
• Use JIRA to track issues, update ticket status, manage priorities, and support resolution within service expectations.
• Escalate complex or system-related issues to technical teams with clear problem statements and details.
• Support routine operational activities such as user administration, access validation, and service checks.
• Maintain support procedures, checklists, and knowledge materials to improve first-contact resolution and efficiency.

Skills

IT Support

Incident management

Customer service

Documentation

Communication

Tools

JIRA

Job description

TALENT EDGE RECRUITMENT LLP is seeking an IT Support professional to provide frontline help for agency users, devices, and workplace technology in Singapore. You will handle access issues, basic troubleshooting, and user inquiries with a focus on timely resolution.

You will triage and log incidents, use JIRA to track tickets, and escalate complex problems to platform teams while maintaining clear documentation and knowledge transfers for future support.