Service Desk Administrator

DP ARCHITECTS PTE LTD.; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

DP ARCHITECTS PTE LTD. in Singapore seeks an IT Support Specialist to deliver Tier 1 and Tier 2 technical support for hardware, software, network, and applications. You will log, prioritize, and resolve IT tickets, while administering user accounts and access rights using Active Directory and Microsoft 365.

You will also provision devices for onboarding, troubleshoot issues, and maintain clear documentation and SOPs to support the organization’s IT operations.

Qualifications

• Nitec/Diploma in IT or equivalent practical experience in IT service desk/desktop support.
• Proficiency in Windows operating systems and Microsoft 365 suite.
• Basic understanding of TCP/IP, DNS, DHCP, VPN.
• Experience with ticketing tools and Active Directory is advantageous.
• Excellent problem-solving abilities and strong communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.
• Log, prioritize, track, and resolve IT tickets per SLAs.
• Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).
• Set up, configure, and deploy devices for onboarding employees.
• Diagnose faults, perform routine updates, and manage IT asset inventory.
• Maintain technical documentation and end-user knowledge base articles.

Education

Nitec/ Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk/desktop support

Tools

Active Directory

Microsoft 365

Job description

Responsibilities

• User Support: Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.
• Incident & Request Management: Log, prioritize, track, and resolve IT tickets adhering to established Service Level Agreements (SLAs).
• System & Account Administration: Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).
• Workstation Provisioning: Set up, configure, and deploy laptops, desktop workstations, and mobile devices for onboarding employees.
• Maintenance & Troubleshooting: Diagnose hardware/software faults, perform routine system updates, and manage IT asset inventory.
• Documentation: Maintain clear technical documentation, standard operating procedures (SOPs), and end-user knowledge base articles.

Requirements

• Nitec/ Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk/desktop support.
• Proficiency in Windows operating systems and Microsoft 365 suite.
• Basic understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing tools and Active Directory is highly advantageous.
• Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.