Service Desk Administrator

dp architects; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

dp architects in Singapore is seeking an IT Support Analyst to provide Tier 1 and 2 technical support for hardware, software, network, and applications. You will log, prioritize, and resolve tickets in line with SLAs while ensuring smooth onboarding of new employees.

The role requires a Nitec or Diploma in IT, proficiency with Windows and Microsoft 365, and a basic grasp of TCP/IP, DNS, DHCP and VPN. Experience with Active Directory and ticketing tools is a plus.

Qualifications

• Diploma or equivalent practical IT support experience.
• Proficiency in Windows OS and Microsoft 365 suite.
• Basic understanding of TCP/IP, DNS, DHCP and VPN.
• Experience with ticketing tools and Active Directory is advantageous.
• Strong problem-solving and customer-service mindset.

Responsibilities

• User Support: Tier 1 and Tier 2 support for hardware, software, network, and application issues.
• Incident & Request Management: Log, prioritize, track, and resolve IT tickets per SLAs.
• System & Account Administration: Manage user accounts, permissions, and access rights (AD/Microsoft 365).
• Workstation Provisioning: Set up and deploy laptops, desktops, and mobile devices for onboarding.
• Maintenance & Troubleshooting: Diagnose faults, perform updates, and manage IT asset inventory.
• Documentation: Maintain SOPs and end-user knowledge base articles.

Skills

Communication skills

Customer service mindset

Problem solving

Team collaboration

Education

Nitec/ Diploma in Information Technology or equivalent

Tools

Windows

Microsoft 365

Active Directory

Networking basics (TCP/IP, DNS, DHCP, VPN)

Job description

Responsibilities

• User Support: Provide Tier 1 and Tier 2 technical support for hardware, software, network, and application issues.
• Incident & Request Management: Log, prioritize, track, and resolve IT tickets adhering to established Service Level Agreements (SLAs).
• System & Account Administration: Manage user accounts, permissions, and access rights (Active Directory / Microsoft 365).
• Workstation Provisioning: Set up, configure, and deploy laptops, desktop workstations, and mobile devices for onboarding employees.
• Maintenance & Troubleshooting: Diagnose hardware/software faults, perform routine system updates, and manage IT asset inventory.
• Documentation: Maintain clear technical documentation, standard operating procedures (SOPs), and end-user knowledge base articles.

Requirements

• Nitec/ Diploma in Information Technology, Computer Science, or equivalent practical experience in IT service desk/desktop support.
• Proficiency in Windows operating systems and Microsoft 365 suite.
• Basic understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing tools and Active Directory is highly advantageous.
• Excellent problem-solving abilities, strong communication skills, and a customer-service mindset.