IT Helpdesk Support

Knowledge Computers Pte Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Knowledge Computers Pte Ltd in Singapore is seeking a proactive IT System Support Technician to ensure system uptime through round-the-clock monitoring, incident response, and proper ticket tracking. You will be the first on-site responder, handling basic repairs and parts replacements while upholding SLA commitments.

You will work with on-site teams across multiple sites, perform IMAC activities, assist with basic repairs, and liaise with customers to resolve issues while maintaining service

Qualifications

• Higher NITEC in Electrical, Electronics, IT or equivalent.
• Experience in IT system support and hardware maintenance.
• Strong communication and interpersonal skills; ability to work under stress.

Responsibilities

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime.
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.
• Create / update and track ticket in ticketing tool to closure observing SLA commitments.
• Escalate when necessary in accordance to escalation matrix.
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Skills

IT system support

Hardware maintenance

Networking basics

Database management basics

Strong communication

Education

Higher NITEC in Electrical, Electronics, IT or equivalent

Job description

Job Description

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

• Higher NITEC in Electrical, Electronics, IT or equivalent
• Relevant experience in IT system support and hardware maintenance
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantageAirport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Training will be provided
• Driving Licensed Required ( Will need to travel between sites)

Working hours

Rotating 12 hrs shift or as assigned