Service Design Lead

ACCENTURE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global professional services company in Singapore seeks a Service Designer to shape services through deep understanding of human needs. The ideal candidate should have relevant experience in service design, strong communication skills, and the ability to work both independently and collaboratively. Responsibilities include conducting research, translating findings into design concepts, and working with multidisciplinary teams. This role offers an innovative environment where creativity and collaboration lead to impactful service design.

Qualifications

• Relevant experience in service design or related roles.
• Proven history of delivering results on time and within budget.
• Experience in running online and offline workshops.

Responsibilities

• Scope, plan and execute exploratory, generative and evaluative research.
• Translate research into foundation level concepts.
• Articulate a narrative that communicates thought process and findings.

Skills

Service design

User experience design

Design research

Strong communication skills

Collaborative team-player

Tools

Service design tools

Job description

About Accenture Song Design

At Accenture Song, experience is at the heart of our client delivery. We are a team of empathetic thinkers, strategists, UI/UX Interaction designers and communication experts who aim to deliver the very best experience in Southeast Asian region. As a team, we bring together research, design, business and technology to shape the experiences of the future. We work collaboratively with our teams and clients, and place human at the centre of what we do.

About the role

Service design is at the heart of our strategic design practice. Our Service Designers are a diverse and passionate team of strategic, empathetic people who envision and craft services based on a deep understanding of human needs. As a team, we will bring together research, design, business and technology to shape the services of the future.

As a ServiceDesigner, you will:

Activities

• Scope, plan and execute exploratory, generative and evaluative research
• Understand the underlying connections, gaps, parallels, etc to form a POV on the context and possible interventions from existing data/patterns/behaviours/interactions
• Zoom in and out of the different layers/connection points in a system and frame issues/interventions from a strategic view that accounts for both users and stakeholders in various contexts
• Scope and create experiments to test hypotheses for services across multiple touch points

Deliverables

• Translate research into foundation level concepts - whether interaction, spatial or product - that a designer can realise

Communication

• Articulate or build a narrative that communicates your thought process, findings, the value of design or proposed strategy

Collaboration

• Work collaboratively with multidisciplinary team members and clients

Lead & Mentoring

• Create an environment that allows for the team to leverage each other's skills, knowledge and work from research all the way through prototyping

Community

Attend and help to plan studio and community events, workshops, and conferences as a Song ambassador.

#LI-GN

Your experience

Relevant experience/portfolio

• Relevant experience in service design or related roles such as user experience design or design research
• Proven history of delivering results on time and within budget
• Experience in running online and offline workshops

Knowledge

• Knowledge of existing and emerging service design tools and methods

Tool

• Working knowledge of various service design tools and methodologies

Communication

• Strong communication skills, both written and oral, with the ability to present work to executives and large teams, articulate design rationales and defend design decisions

Attitude

• Collaborative team-player with a can‑do attitude who is passionate about service design, creating human‑centered services

Working context

• Accustomed to working collaboratively with clients and cross‑functional team members through agile or waterfall process

Set yourself apart

Additional skills that will make them stand out

• Experience producing user experience design deliverables such as screen flows, wireframes and prototypes
• Experience quantitative research methodologies and drawing insights from data
• Comfort with ambiguity yet unstoppable drive to create order out of chaos
• Ability to communicate with clients and partners about design methodologies and artefacts

Note: The Service Designer will collaborate closely with a Product Designer to lead a workstream, so the ideal candidate must be capable of working independently and taking ownership of deliverables.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑ and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.