Service Crew / Waiter / Waitress

RAKKI FOODIE PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

RAKKI FOODIE PTE. LTD. in Singapore is seeking a friendly Service Crew member to greet guests, take orders, and serve food and drinks with professionalism.

You will support both front‑of‑house and kitchen tasks, uphold high hygiene standards, and excel in a fast‑paced, team‑oriented environment with weekend and public holiday shifts. Experience in Chinese cuisine is preferred, and a Diploma in Food & Beverage or related field is desirable.

Qualifications

• Diploma in Food & Beverage or related field preferred.
• Certified in Food Safety & Hygiene by Singapore Food Agency (SFA) preferred.

Responsibilities

• Greet and welcome customers in a friendly and professional manner.
• Take customer orders accurately and efficiently.
• Serve food and beverages promptly and professionally in accordance with the Company's service standards.
• Attend to customer enquiries, requests and feedback and resolve issues in a courteous manner.
• Promote menu items through upselling and cross-selling where appropriate.
• Handle cashiering duties and process payments accurately.
• Maintain cleanliness and hygiene of dining and service areas.
• Assist in basic food preparation and kitchen support duties as required.
• Work collaboratively with team members and communicate effectively to ensure smooth restaurant operations.

Skills

Customer service

Multitasking

Communication

Education

Diploma in Food & Beverage

Job description

Overview

As a Service Crew member, you will be the face of the restaurant, delivering excellent customer service while ensuring smooth daily operations. You will play a key role in creating a welcoming dining experience, maintaining high standards of cleanliness, and supporting both service and kitchen functions.

Key Responsibilities

• Greet and welcome customers in a friendly and professional manner.
• Take customer orders accurately and efficiently.
• Serve food and beverages promptly and professionally in accordance with the Company's service standards.
• Attend to customer enquiries, requests, feedback and resolve issues in a courteous manner.
• Promote menu items through upselling and and cross‑selling where appropriate.
• Handle cashiering duties and process payments accurately.
• Maintain a professional appearance and conduct at all times.
• Assist in basic food preparation and kitchen support duties as required.
• Maintain cleanliness and hygiene of dining and service areas.
• Replenish and stock supplies, ingredients and operational materials as required.
• Comply with all food safety, workplace safety, hygiene, and sanitation policies and procedures.
• Work collaboratively with team members and communicate effectively to ensure smooth restaurant operations.
• Perform any other ad hoc duties as deemed appropriate as a Service Crew.

Requirements

• Diploma in Food & Beverage or related field is preferred.
• Certified in Food Safety & Hygiene by Singapore Food Agency (SFA).
• Minimum 2 years of relevant experience in the F&B industry, preferably in Chinese cuisine.
• Friendly, service-oriented, and pleasant personality.
• Strong communication skills with the ability to interact clearly with customers.
• Ability to multitask and work efficiently in a fast‑paced environment.
• Good attention to detail.
• Team player with a collaborative mindset.
• Willing to work on shifts, weekends and public holidays.