Service Crew

Forensic Document Examination Service; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Guest recognition bonuses

Job summary

Fortuna Italian Restaurant in Singapore is hiring servers to greet guests, take accurate orders, and ensure timely delivery of food and beverages. You will provide warm, professional service and tailor recommendations to guest preferences.

You will master menu items, ingredients, allergens, and daily specials; maintain clean stations; and collaborate with hosts, bar and kitchen teams. Availability to work evenings, weekends and holidays is required; five-day work week.

Qualifications

• Prior experience as a server in a fast-paced or premium dining environment preferred.
• Positive, professional appearance and attitude.
• Must be available to work evenings, weekends, and holidays.
• 5 days’ work week.

Responsibilities

• Greet and engage guests in a warm, professional manner.
• Take accurate orders and ensure timely delivery.
• Check guest satisfaction and resolve issues promptly.
• Provide personalized recommendations based on guest preferences.
• Maintain clean, organized workstations and service areas.
• Reset tables quickly between seatings.
• Follow opening, shift, and closing duties as per standards.
• Collaborate with hosts, runners, bar, and kitchen teams.
• Attend pre-shift briefings and contribute to a positive team atmosphere.
• Support team during busy periods with a team-first attitude.

Skills

Communication skills

Guest service

Job description

Job Description & Requirements

Fortuna Italian Restaurant located at 7, Craig Road, Singapore 089667

Key Responsibilities:

1. Guest Interaction & Service Delivery

• Greet and engage guests in a professional, warm, and welcoming manner
• Take accurate orders and ensure timely delivery of food and beverages.
• Check on guest satisfaction throughout the meal and resolve any concerns promptly.
• Provide personalized recommendations based on guest preferences and dietary needs.

2. Menu & Product Knowledge

• Study and understand all menu items, ingredients, cooking methods, and allergens.
• Confidently explain dishes and offer thoughtful suggestions, including beverage pairings.
• Stay updated on daily specials, promotions, and seasonal changes.

3. Hospitality Standards

• Uphold Fortuna’s reputation for delivering the best hospitality in Singapore.
• Anticipate guest needs, personalize the experience, and build genuine rapport.
• Treat every guest as a VIP — especially returning customers and high spenders.

4. Operational Responsibilities

• Maintain clean and organized workstations and service areas.
• Reset and prepare tables quickly and efficiently between guest seating.
• Follow opening, shift, and closing duties as per service standards.

5. Team Communication & Collaboration

• Work closely with hosts, runners, bar, and kitchen teams to ensure seamless service.
• Attend pre-shift briefings and contribute to a positive team atmosphere.
• Support team members during busy periods with a team-first attitude.

Incentive Program – Guest Recognition Bonuses

At Fortuna, we reward team members who go above and beyond. If a guest leaves a 5-star Google review and mentions your name with praise for exceptional service, you’ll receive:

$1.50 per eligible review (No monthly cap)

Training & KnowledgeRequirements

• Complete onboarding and pass menu training assessments.
• Attend tastings and service workshops regularly.
• Continuously refresh knowledge of food, wine, and guest service techniques.

Job Requirements

• Prior experience as a server in a fast‑paced or premium dining environment preferred.
• Strong communication and guest service skills.
• Positive, professional appearance and attitude. Must be available to work evenings, weekends, and holidays. 5 days’ work week

* Only shortlisted candidates will be contacted.