Service Coordinator (Marine Safety)

Focal Search Pte Ltd; Singapore; On-site; SGD 40,000 - 52,000; Full time

Job summary

A logistics company in Singapore is seeking a Service Coordinator (Marine Safety) to manage communication across teams involved in the logistics chain. This role involves monitoring orders, ensuring timely deliveries, and working closely with customer support and supply planning teams. Ideal candidates will have a proactive approach to project assistance and logistics coordination. This position plays a crucial role in maintaining product availability and efficient order processing.

Responsibilities

• Ensure all parties in the logistics chain are informed about product availability.
• Monitor orders in the ERP system with a status of 'Awaiting approval'.
• Communicate with customer support for fast order handling.
• Coordinate with logistics for order delivery and labelling.
• Work with supply planning for order fulfilment and product availability.
• Assist management and team leader with special projects.

Job description

About the job Service Coordinator (Marine Safety)

• Make sure that all parties involved in the logistics chain, such as purchasing and supply chain teams, customer service, warehouse employees, transport service operators (both internal and external providers), and expediters (including customs clearance specialists), are kept informed about the availability and lead times of products in relation to the order at hand.
• Constant monitoring of orders with the sub-status "Awaiting approval" in the IFS ERP system and quotes (freight, delivery, duties)
• Communicate with customer support to guarantee that orders are handled quickly and delivered to clients.
• Coordinate with warehousing and logistics to guarantee prompt order delivery, picking, packing, and labelling.
• Coordinate with the supply planning team to guarantee order fulfilment and the best possible product availability in the warehouse.
• Support the team as needed and help the management and team leader with any unique projects that are assigned.