Service Coordinator

POWER DIESEL ENGINEERING PTE. LTD.; Singapore; On-site; SGD 27,900 - 50,220; Full time

Job summary

POWER DIESEL ENGINEERING PTE. LTD. in Singapore is seeking a customer service specialist to handle inquiries via email or phone, and to advise customers on products and services accurately.

You will generate sales from customer queries and resolve complaints while attending to questions related to the company’s products. The role also involves planning manpower to complete tasks and coordinating purchasing matters.

Responsibilities

• Handle customer's enquiries via email or phone calls
• Advise customer on products and services related information accurately
• Generate sales from customer's queries
• Resolve any customer's complaint and issue arise
• Attend to any questions or queries related to company's product
• Plan and allocate adequate manpower to complete assigned jobs
• Manage purchasing related matters as per customer's queries
• Work closely with Service Engineers for any job task related matters

Job description

Description & Requirements

• Handle customer's enquiries via email or phone calls
• Advise customer on products and services related information accurately
• Generate sales from customer's queries
• Resolve any customer's complaint and issue arise
• Attend to any questions or queries related to company's product
• Plan and allocate adequate manpower to complete assigned jobs
• Manage purchasing related matters as per customer's queries
• Work closely with Service Engineers for any job task related matters

Workplace in Tuas