Service Coordinator & Sales Support

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 28,435 - 34,060; Full time

Job summary

Success Human Resource Centre Pte Ltd. in Singapore is looking for a dedicated individual for a permanent position that encompasses various responsibilities from answering inquiries to managing service contracts. The ideal candidate should possess an engineering background and the ability to communicate effectively in a diverse environment.

With a structured work schedule from Monday to Saturday, this role offers opportunities to enhance operational workflows while being a proactive team player.

Qualifications

• Proficiency in MS Office.
• Good communication skills.
• Engineering background is an advantage.

Responsibilities

• Answer and respond to telephones & email inquiries.
• Track all Service & Sales quotations and progress.
• Make outbound sales calls to win service contract renewal.
• Maintain documentation on repair & service jobs.
• Create training registration/renewal process for service engineers.
• Establish feedback from customers as needed.
• Assist Chief Service Coordinator and Service Manager.
• Perform ad-hoc duties as assigned.

Skills

Proficient in MS Office

Good communication skills

Self-discipline

Team player

Education

Engineering background

Working experience in the related field

Job description

Job Details

• Permanent
• Location: Yishun
• Working Hours: Mon – Fri: 9am to 6pm, Sat: 9am to 1pm
• Salary: Up to $2,800

Job Description

• Answer and respond to telephones & email inquiries.
• Follow up and track all Service & Sales quotations and progress.
• Actively make outbound sales calls to existing service customers to win service contract renewal.
• Maintain proper documentation on repair & service jobs.
• Create training, workshop/SIC courses registration/renewal process for new service engineers and any relevant course deemed necessary for the service engineers.
• Establish feedback from customers as and when needed by management /ISO requirement.
• Assist Chief Service Coordinator and Service Manager on daily operations matters.
• Any other ad-hoc duties as assigned.

Requirements

• An engineering background would be an advantage.
• Working experience in the related field would be an advantage.
• Proficient in MS Office.
• Self-discipline, proactive and able to work independently and as a good team player.
• Possess good communication skills.