Service Coordinator

WHIZ LINK MANPOWER; Singapore; On-site; SGD 46,000 - 55,000; Full time

Job summary

WHIZ LINK MANPOWER is seeking a Service Coordinator for a European MNC. The role is based in Tuas with a 5-day work week, 8am-5pm, and a maximum salary of SGD 4,500.

The successful candidate will act as the single point for customers, coordinating service jobs, managing customer relations, handling the service order process from quotation to invoicing, and ensuring accurate reporting and documentation to support contractual obligations.

Responsibilities

• Single Point for Customer - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.
• Coordination - Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts and logistics for site.
• Customer Relation - Manages customer satisfaction by ensuring that Accelleron fulfils its contractual obligations and business requirements. Ensures the required quality is delivered, and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes.
• Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
• Reporting & Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.

Job description

Service Coordinator - European MNC

Salary: $4500 max

5 days work week

8am - 5pm

Location: Tuas

Job Scope

• Single Point for Customer - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.
• Coordination - Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts and logistics for site.
• Customer Relation - Manages customer satisfaction by ensuring that Accelleron fulfils its contractual obligations and business requirements. Ensures the required quality is delivered, and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes.
• Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
• Reporting & Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.