Service Coordinator

DIRECT SEARCH ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

DIRECT SEARCH ASIA PTE. LTD. in Singapore is seeking a Service Coordinator to manage customer inquiries, schedule field work, and ensure timely service delivery across our network.

You will coordinate with engineers and subcontractors, maintain service records, and provide periodic updates to management. The role emphasizes proactive problem solving, process improvement, and accurate documentation to support high-quality customer service.

Responsibilities

• Address customer inquiries and complaints via phone, email, or fax, ensuring actions are taken and followed up.
• Schedule and prioritize service requests to optimize workflow and customer satisfaction.
• Coordinate with field service engineers, subcontractors, and relevant parties for timely service completion.
• Maintain and document service records, ensuring reports and customer feedback are recorded.
• Provide regular updates and reports on customer accounts to the Service Manager.
• Monitor recurring issues and propose improvements to enhance service quality.
• Identify opportunities for additional services based on feedback.
• Assist in customer audits and provide necessary documentation when required.
• Prepare service request forms, purchase orders, and shipping forms.
• Manage scheduling and coordination of projects and service work for personnel.
• Process company equipment warranty claims.
• Perform additional ad-hoc duties as assigned by management.

Job description

ESPONSIBILITIES

• Address customer inquiries and complaints via phone, email, or fax, ensuring necessary actions are taken and followed up.
• Schedule and prioritize service requests to optimize workflow and customer satisfaction.
• Coordinate with field service engineers, subcontractors, and relevant parties to ensure timely completion of services.
• Maintain and document service records, ensuring all reports and customer feedback are accurately recorded in the system.
• Provide regular updates and reports on customer accounts to the Service Manager or designated personnel.
• Monitor recurring issues and propose improvements to enhance service quality.
• Identify opportunities for additional services and customer needs based on feedback.
• Assist in customer audits and provide necessary documentation when required.
• Prepare service request forms, purchase orders, and shipping forms.
• Manage the scheduling and coordination of projects and service work for personnel.
• Process company equipment warranty claims.
• Perform additional ad-hoc duties as assigned by management.