Service Coordinator

5G-Starlink Pte.; Singapore; Sur place; SGD 31 000 - 47 000; Plein temps

Résumé du poste

5G-Starlink Pte. is seeking a Service Coordinator to support the Service department under the Service Manager. You will handle customer enquiries, assign service jobs to technicians, and help keep operations running smoothly.

The role requires 2–3 years of relevant experience, strong communication, and proficiency in Word and Excel. You will liaise with suppliers and customers, update AS400 records, and assist in preparing daily dashboards and invoices.

Qualifications

• Diploma in any field with 2–3 years of relevant work experience.
• Service-oriented with good communication and interpersonal skills.
• Proficient in Word and Excel; AS400 experience would be advantageous.

Responsabilités

• Respond promptly to customer enquiries and service calls.
• Allocate service jobs to technicians and arrange spare parts/equipment.
• Liaise with suppliers for battery job arrangement and with customers for clearances.
• Issue picking lists and spare parts requisition documents.
• Update AS400 records and maintain dashboards/reports.

Connaissances

Customer service

Communication

MS Office

AS400

Formation

Diploma in any field

Outils

AS400

Description du poste

The Service Coordinator will report to the Service Manager and provide strong administrative support to the Service department.

Responsibilities

• Provide prompt responses to customers enquiries and service calls for log-in of breakdown calls.
• Allocate service jobs to respective Service Technicians, e.g., job opening and closure, arrangement of spare parts and equipment for Field Technicians
• Liaise with suppliers for battery job arrangement
• Liaise with customers for appropriate entry clearances
• Issue picking lists for Service Technicians for their orders of spare parts
• Issue spare parts requisition documents for parts orders
• Allocate service vans and update meter readings in AS400 system
• Update personal information and status of Service Technicians in AS400 system
• Update customers truck orders and ownership information in AS400 system
• Update booklets and service job cards
• Process factory cards and invoices for customers
• Assist to renew customers contracts and ensure proper documentation
• Preparation of daily Dashboard and daily job reports
• Process cost of sales and warranty job cards for retail and rental customers
• Process dispatch advice (POS)
• Coordinate safety courses for Service Technicians per customers requirements

Requirements

• Diploma in any field with at least 2-3 years of relevant work experience
• Service-oriented with good communication and interpersonal skills
• Proficient in Microsoft Office, particularly in Word and Excel
• Experienced in using AS400 would be advantageous
• Meticulous and able to multi-task effectively