Service Coordinator

Focal Search Pte Ltd; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

A leading service provider in Singapore is seeking a dedicated professional to manage customer orders and ensure outstanding service delivery. Responsibilities include processing customized orders, strengthening client relationships, and ensuring compliance with regulatory standards. The candidate must hold at least a high school diploma and be skilled in customer service and order management. This position is crucial for maintaining high-quality service and operational efficiency within the organization.

Qualifications

• Minimum of a high school diploma or equivalent.
• Ability to handle customer inquiries and escalations.
• Proficient in basic computer applications and order processing.

Responsibilities

• Processes orders from customers, including unique and customised orders.
• Establishes new connections and strengthens current ones with clients.
• Ensures standard terms and prices are used for local companies.
• Responds to complex issue escalations and collaborates with finance.
• Provides outstanding customer service to promote ongoing use of goods.
• Complies with relevant regulatory codes and internal policies.
• Arranges technicians for installation, maintenance, and repair work.
• Implements an efficient service delivery plan.
• Assists with stock take activities to ensure scheduled work completion.
• Interacts professionally with customers and addresses technical inquiries.
• Identifies and mitigates risks to safeguard the environment.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

• Processes orders from customers, including unique and customised orders that might need more resources to deliver; monitors servicing activity delivery, making sure the right authorizations are obtained for further work and correct invoicing
• Make phone calls (or use another method) to designated clients in order to establish new connections and strengthen current ones. serves as the primary point of contact for addressing concerns and questions from clients regarding ongoing work
• As required, for local company, making sure that standard terms and prices are used in every instance
• Certificates on time and guarantees that all related systems are correctly updated to enable proactive notifications for the servicing business the following year.
• Responds to and effectively resolves complex or advanced issue escalations, obtaining managerial approvals as needed; collaborates with colleagues in finance to quickly handle any credit or billing issues to facilitate on-time money collection
• Outstanding customer service to promote ongoing use of goods and services
• Knowledge and comprehension of pertinent regulatory codes, codes of conduct, and policies and processes to guarantee that own job complies with those requirements. gets permission from a manager or supervisor before making any exceptions to the required process.
• Arranges for technicians to do installation, maintenance, and repair work in accordance with standard operating procedures, safety and quality standards, and each technician's degree of competence.
• The service delivery plan efficiently, making sure that the plan takes into account the resources (people and supplies) that are available. Actively looks for ways to encourage the planning process's regulated, ongoing improvement.
• Helps with stock take activities; works with store colleagues or keeps an eye on stock levels directly to make sure all scheduled work can be completed.
• Professionally when interacting with customers, and makes use of their vast product expertise to comprehend and respond to technical inquiries about servicing needs.
• Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others

Requirements

• Minimum of a high school diploma or equivalent