Service Associate

Ng Teng Fong General Hospital; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

Ng Teng Fong General Hospital is seeking an administrative professional to manage hospital bed allocation and related inquiries. You will coordinate bed status with multiple departments, monitor allocations, and assist with bed census reporting, while handling ad-hoc admin duties in a fast-paced environment.

The role requires basic education, customer service experience, and proficiency in MS Office. Rotating shifts, including weekends and public holidays, are required.

Qualifications

• Minimum GCE N Levels with 1 year of working experience in customer service.
• Computer literacy in internet, email and Microsoft Office (Word and Excel).
• Able to multitask and work in a fast-paced environment.
• Excellent interpersonal and communication skills, able to work with all levels of staff.
• Willing to shift 3 rotating shifts including working weekends and Public Holidays.

Responsibilities

• To perform bed allocation on systems, complying to KPI.
• Work closely with different departments and update the status of bed availability.
• To monitor and manage bed allocation.
• Attend to enquiries and follow up on bed requests.
• To assist in the preparation of hospital bed census and reporting when required.
• Ad-hoc others admin duties in the department.

Skills

Customer service

Microsoft Office

Multitasking

Interpersonal communication

Fast-paced environment

Education

GCE N Levels

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• To perform bed allocation on systems, complying to Key Performance Indicator (KPI)
• Work closely with different departments and update the status of bed availability
• To monitor and manage bed allocation
• Attend to enquiries and follow up on bed requests
• To assist in the preparation of hospital bed census and reporting when required
• Ad-hoc others admin duties in the department

Requirements

• Minimum GCE N Levels with 1yearof working experience in customer service
• Computer literacy in internet, email and Microsoft Office (Word and Excel)
• Able to multitask and work in a fast paced environment.
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Wiiling to shift 3 rotating shift including working weekends and Public Holidays