Service Associate

National University Polyclinics; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

National University Polyclinics in Singapore seeks a dedicated administrator to manage hospital bed allocations and monitor bed status. You will collaborate with multiple departments to update availability, handle enquiries, and contribute to bed census reporting.

The role requires customer service experience, strong communication, and the ability to multitask in a fast-paced environment, with rotating shifts including weekends and public holidays.

Qualifications

• Minimum GCE N Levels with 1yearof working experience in customer service
• Computer literacy in internet, email and Microsoft Office (Word and Excel)
• Able to multitask and work in a fast paced environment.
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Wiiling to shift 3 rotating shift including working weekends and Public Holidays

Responsibilities

• To perform bed allocation on systems, complying to Key Performance Indicator (KPI)
• Work closely with different departments and update the status of bed availability
• To monitor and manage bed allocation
• Attend to enquiries and follow up on bed requests
• To assist in the preparation of hospital bed census and reporting when required
• Ad-hoc others admin duties in the department

Skills

Customer service

Multitasking

Interpersonal skills

MS Office

Education

GCE N Levels

Tools

Microsoft Office

Job description

Responsibilities

• To perform bed allocation on systems, complying to Key Performance Indicator (KPI)


• Work closely with different departments and update the status of bed availability


• To monitor and manage bed allocation


• Attend to enquiries and follow up on bed requests


• To assist in the preparation of hospital bed census and reporting when required


• Ad-hoc others admin duties in the department

Requirements

• Minimum GCE N Levels with 1yearof working experience in customer service


• Computer literacy in internet, email and Microsoft Office (Word and Excel)


• Able to multitask and work in a fast paced environment.


• Excellent interpersonal and communication skills, able to work with all levels of staff


• Wiiling to shift 3 rotating shift including working weekends and Public Holidays