Senior Patient Service Associate (Call Centre)

Singapore National Eye Centre; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior/Patient Service Associate for their Call Centre. This role involves delivering personalized information services and managing outpatient appointments through various channels, including phone and online platforms. The ideal candidate will be customer-oriented, adaptable, and possess strong communication skills. Join a dynamic and fast-paced environment where your contributions will directly impact patient care and service excellence. If you thrive in a collaborative setting and are eager to make a difference in the healthcare sector, this is the opportunity for you.

Qualifications

• At least 1 year of relevant experience in customer service or call centre.
• Strong interpersonal and communication skills required.

Responsibilities

• Provide quality information service for the Hospital.
• Handle general enquiries and manage outpatient appointments.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Adaptability

Education

GCE ‘N’ Level

GCE ‘O’ Level

NITEC in Service Skills

Tools

Microsoft Office

Job description

Senior/Patient Service Associate, Call Centre

Job Category: Ancillary

Posting Date: 18 Mar 2025

Job Description:

You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.

Requirements:

1. GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably
2. Experience in call centre, customer service or healthcare industry will be advantageous
3. Excellent team player with strong interpersonal and communication skills
4. Customer-oriented and highly adaptable in a dynamic and fast-paced environment
5. Proficient in Microsoft Office applications
6. Able to commit to rotating shifts, including weekends & public holidays