Service Associate (Bed Management Unit)

JurongHealth Campus; Singapore; On-site; SGD 20,000 - 28,000; Full time

Job summary

JurongHealth Campus in Singapore is seeking a Bed Allocation Assistant to support bed management across NTFGH and JCH, ensuring accurate bed allocation and KPI compliance. You will coordinate with multiple departments to update bed availability and respond to bed requests, contributing to smooth hospital operations.

The role requires a minimum of GCE N Levels with 1 year of customer service experience, strong Word/Excel skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum GCE N Levels with 1 year of working experience in customer service.
• Computer literacy in internet, email and Microsoft Office (Word and Excel).
• Able to multitask and work in a fast paced environment.
• Excellent interpersonal and communication skills, able to work with all levels of staff.
• Willing to shift 3 rotating shift including working weekends and Public Holidays.

Responsibilities

• To perform bed allocation on systems, complying to KPI.
• Work closely with different departments and update the status of bed availability.
• To monitor and manage bed allocation.
• Attend to enquiries and follow up on bed requests.
• To assist in the preparation of hospital bed census and reporting when required.
• Ad-hoc others admin duties in the department.

Skills

Customer service

Interpersonal communication

Multitasking

Education

GCE N Levels

Tools

Microsoft Word

Microsoft Excel

Job description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.
Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Job Responsibilities:

• To perform bed allocation on systems, complying to Key Performance Indicator (KPI)
• Work closely with different departments and update the status of bed availability
• To monitor and manage bed allocation
• Attend to enquiries and follow up on bed requests
• To assist in the preparation of hospital bed census and reporting when required
• Ad-hoc others admin duties in the department

Requirements:

• Minimum GCE N Levels with 1 year of working experience in customer service
• Computer literacy in internet, email and Microsoft Office (Word and Excel)
• Able to multitask and work in a fast paced environment.
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Willing to shift 3 rotating shift including working weekends and Public Holidays

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.