Service Associate (Bed MaService Associate (Bed Management Unit) (One-Year...

Ng Teng Fong General Hospital; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Ng Teng Fong General Hospital is seeking an administrative staff member to manage bed allocation and related tasks. You will coordinate with multiple departments to ensure bed availability and accurate census reporting, while handling enquiries and performing ad-hoc duties.

The role requires basic education, customer service experience, and strong communication with the ability to multitask in a fast-paced hospital environment. Shift work, including weekends and public holidays, is required.

Qualifications

• Minimum GCE N Levels with 1 year of customer service experience.
• Proficient in Microsoft Office (Word and Excel).
• Strong communication and interpersonal skills; able to multitask.
• Willing to work 3 rotating shifts, including weekends and public holidays.

Responsibilities

• Bed allocation on systems in line with KPI.
• Update bed availability status with departments.
• Monitor and manage bed allocation.
• Attend to enquiries and follow up on bed requests.
• Assist in preparation of bed census and reports.
• Ad-hoc admin duties in the department.

Skills

Customer service

Multitasking

Interpersonal skills

Excel

Education

GCE N Levels

Job description

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Job Responsibilities:

You will be responsible for the following:

• To perform bed allocation on systems, complying to Key Performance Indicator (KPI)
• Work closely with different departments and update the status of bed availability
• To monitor and manage bed allocation
• Attend to enquiries and follow up on bed requests
• To assist in the preparation of hospital bed census and reporting when required
• Ad-hoc others admin duties in the department

Requirements:

• Minimum GCE N Levels with 1yearof working experience in customer service
• Computer literacy in internet, email and Microsoft Office (Word and Excel)
Able to multitask and work in a fast paced environment.
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Willing to shift 3 rotating shift including working weekends and Public Holidays

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.