Service Admin (Aftersales) - SAP - 6 contract (Convertible) - 5-Day - MNC [R22107578]

STAFFKING PTE. LTD.; Singapore; On-site; SGD 30,000 - 36,000; Part time

Benefits offered by this job

5 days office hours

Job summary

Staffking Pte Ltd in Singapore West is seeking an organised administrator to manage end-to-end aftersales service operations. The role covers contracts, warranties, repairs, billing, and maintenance scheduling, with SAP and Salesforce usage.

The ideal candidate has 1–2 years in aftersales service administration or sales support, and a diploma or Nitec. This 6-month contract is convertible to permanent, offering a clear path for growth.

Qualifications

• Nitec/ Higher Nitec/ Diploma in Business Admin, Engineering, or Supply Chain.
• 1–2 years in Aftersales Service Admin/ Service Operations/ Sales Support.
• Experience with service contracts, warranty administration, repair coordination, or preventive maintenance scheduling is a plus.

Responsibilities

• Manage end-to-end service administration, including contracts, warranty claims, repairs, billing, and preventive maintenance scheduling.
• Prepare service quotations and respond promptly to customer and dealer enquiries.
• Coordinate with field service engineers, sales teams, dealers, and internal departments to ensure smooth service operations.
• Maintain service records, inventory, and data using SAP and Salesforce.
• Support service pricing reviews and after-sales initiatives.
• Prepare operational reports and analyze service data to improve efficiency.
• Document and standardise service processes to support operational excellence.
• Ensure timely completion of service activities while maintaining high customer satisfaction.
• Perform other ad-hoc duties as assigned.

Skills

Aftersales service

Service operations

Sales support

Customer enquiries handling

Education

Nitec/Higher Nitec/Diploma in Business Admin/Engineering/Supply Chain

Tools

SAP

Salesforce SFDC

Job description

Summary Benefits:

• Industry: Scientific Instruments Manufacturer
• 6 months contract (convertible to permanent role)
• Basic up $3000
• 5 days office hours
• Location: West
• MNC with good career growth

Key Responsibilities

• Manage end-to-end service administration, including service contracts, warranty claims, repair coordination, billing, service requests, and preventive maintenance scheduling.
• Prepare service quotations and respond to customer and dealer enquiries promptly.
• Coordinate with field service engineers, sales teams, dealers, and internal departments to ensure smooth service operations.
• Maintain accurate service records, inventory information, and operational data using SAP and Salesforce (SFDC).
• Support service pricing reviews and after-sales service initiatives.
• Prepare operational reports and analyse service data to improve efficiency and service performance.
• Document and standardise service processes to support operational excellence.
• Ensure timely completion of service activities while maintaining high customer satisfaction.
• Perform any other ad-hoc duties assigned by the management.

Requirements

• Nitec/ Higher Nitec/ Diploma in Business Administration, Engineering, Supply Chain, or related disciplines.
• Min 1-2 years of experience in Aftersales Service Administration/ Service Operations/ Sales Support
• Experience handling service contracts, warranty administration, repair coordination, or preventive maintenance scheduling will be added advantage

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)