Service Admin & Ops Specialist (Contract)

STAFFKING PTE. LTD.; Singapore; On-site; SGD 32,000 - 39,000; Full time

Job summary

STAFFKING PTE. LTD. is seeking an Aftersales Service Administrator for a 6-month contract (convertible to permanent) in the West area of Singapore.

The role involves end-to-end service administration, warranty claims, repair coordination, and billing, with a focus on timely, accurate processing. You will coordinate with engineers, sales teams, dealers, and internal departments, maintain service records in SAP and SFDC, and support pricing reviews and efficiency initiatives.

Qualifications

• Min 1–2 years of experience in Aftersales Service Administration / Service Operations / Sales Support.
• Nitec/Higher Nitec/Diploma in Business Administration, Engineering, Supply Chain, or related disciplines.

Responsibilities

• Manage end-to-end service administration, including service contracts, warranty claims, repair coordination, billing, service requests, and preventive maintenance scheduling.
• Prepare service quotations and respond to customer and dealer enquiries promptly.
• Coordinate with field service engineers, sales teams, dealers, and internal departments to ensure smooth service operations.
• Maintain accurate service records, inventory information, and operational data using SAP and Salesforce (SFDC).
• Support service pricing reviews and after-sales service initiatives.
• Prepare operational reports and analyse service data to improve efficiency and service performance.
• Document and standardise service processes to support operational excellence.
• Ensure timely completion of service activities while maintaining high customer satisfaction.
• Perform any other ad-hoc duties assigned by the management.

Skills

Aftersales experience

Education

Nitec / Higher Nitec / Diploma (Business Admin, Engineering, Supply Chain)

Tools

SAP

Salesforce (SFDC)

Job description

STAFFKING PTE. LTD. is seeking an Aftersales Service Administrator for a 6-month contract (convertible to permanent) in the West area of Singapore.

The role involves end-to-end service administration, warranty claims, repair coordination, and billing, with a focus on timely, accurate processing. You will coordinate with engineers, sales teams, dealers, and internal departments, maintain service records in SAP and SFDC, and support pricing reviews and efficiency initiatives.