Contract Aftersales Service Administrator

STAFFKING PTE. LTD.; Singapore; On-site; SGD 21,000 - 36,000; Full time

Benefits offered by this job

6 months contract

West location

5 days office hours

MNC with career growth

Job summary

Staffking Pte Ltd is seeking an Aftersales Service Administrator to manage end-to-end service administration in a West Singapore office. The role involves coordinating service contracts, warranty claims, repair scheduling, and billing, with SAP and Salesforce usage to track data.

Ideal candidates have 1–2 years in Aftersales/Service Operations or Sales Support, with a Diploma or Higher Nitec. The position is a 6-month contract convertible to permanent, offering a structured work week and

Qualifications

• 1–2 years of experience in Aftersales Service Administration/Service Operations/Sales Support.
• Experience handling service contracts, warranty administration, repair coordination, or preventive maintenance scheduling is a plus.

Responsibilities

• Manage end-to-end service administration, including service contracts, warranty claims, repair coordination, billing, service requests, and preventive maintenance scheduling.
• Prepare service quotations and respond to customer and dealer enquiries promptly.
• Coordinate with field service engineers, sales teams, dealers, and internal departments to ensure smooth service operations.
• Maintain accurate service records, inventory information, and operational data using SAP and Salesforce (SFDC).
• Support service pricing reviews and after-sales service initiatives.
• Prepare operational reports and analyse service data to improve efficiency and service performance.
• Document and standardise service processes to support operational excellence.
• Ensure timely completion of service activities while maintaining high customer satisfaction.
• Perform any other ad-hoc duties assigned by the management.

Skills

Aftersales service administration

Sales support

Service operations

Education

Nitec/Higher Nitec/Diploma in Business Administration/Engineering/Supply Chain

Tools

SAP

Salesforce (SFDC)

Job description

Staffking Pte Ltd is seeking an Aftersales Service Administrator to manage end-to-end service administration in a West Singapore office. The role involves coordinating service contracts, warranty claims, repair scheduling, and billing, with SAP and Salesforce usage to track data.

Ideal candidates have 1–2 years in Aftersales/Service Operations or Sales Support, with a Diploma or Higher Nitec. The position is a 6-month contract convertible to permanent, offering a structured work week and