Service Admin (Aftersales) | 6Months Contract (Convertible) | 5-Day, MNC, West [R22107578]

STAFFKING PTE. LTD.; Singapore; Vor Ort; SGD 30.000 - 36.000; Teilzeit

Benefits dieser Stelle

Contract: 6 months

Career growth

West Singapore location

Zusammenfassung

STAFFKING PTE. LTD. in Singapore is seeking a proactive Aftersales Service Administrator to manage end-to-end service administration, including contracts, warranties, repairs and billing.

You will coordinate with field engineers, sales teams and dealers to ensure smooth operations and high customer satisfaction. The role requires 1–2 years in Aftersales/Service Operations or Sales Support, with SAP and Salesforce experience.

Qualifikationen

• Nitec/Higher Nitec or Diploma in Business Administration, Engineering, Supply Chain or related discipline.
• 1–2 years of experience in Aftersales Service Administration / Service Operations / Sales Support.
• Experience handling service contracts, warranty administration, repair coordination or preventive maintenance scheduling is a plus.

Aufgaben

• Manage end-to-end service administration including contracts, warranty claims, repair coordination, billing, service requests and preventive maintenance scheduling.
• Prepare service quotations and respond to customer and dealer enquiries promptly.
• Coordinate with field service engineers, sales teams, dealers and internal departments for smooth operations.
• Maintain service records, inventory and operational data using SAP and Salesforce.
• Support service pricing reviews and after-sales initiatives.
• Prepare operational reports and analyze service data to improve efficiency and performance.
• Document and standardise service processes to support operational excellence.
• Ensure timely completion of service activities with high customer satisfaction.
• Perform any other ad-hoc duties as assigned.

Kenntnisse

Aftersales Service Administration

Service Operations

Sales Support

End-to-end service administration

Ausbildung

Nitec / Higher Nitec / Diploma in related disciplines

Tools

SAP

Salesforce (SFDC)

Jobbeschreibung

Summary Benefits

• Industry: Scientific Instruments Manufacturer

• 6 months contract (convertible to permanent role)

• Basic up $3000

• 5 days office hours

• Location: West

• MNC with good career growth

Key Responsibilities

• Manage end-to-end service administration, including service contracts, warranty claims, repair coordination, billing, service requests, and preventive maintenance scheduling.

• Prepare service quotations and respond to customer and dealer enquiries promptly.

• Coordinate with field service engineers, sales teams, dealers, and internal departments to ensure smooth service operations.

• Maintain accurate service records, inventory information, and operational data using SAP and Salesforce (SFDC).

• Support service pricing reviews and after-sales service initiatives.

• Prepare operational reports and analyse service data to improve efficiency and service performance.

• Document and standardise service processes to support operational excellence.

• Ensure timely completion of service activities while maintaining high customer satisfaction.

• Perform any other ad-hoc duties assigned by the management.

Requirements

• Nitec/ Higher Nitec/ Diploma in Business Administration, Engineering, Supply Chain, or related disciplines.

• Min 1-2 years of experience in Aftersales Service Administration/ Service Operations/ Sales Support

• Experience handling service contracts, warranty administration, repair coordination, or preventive maintenance scheduling will be added advantage