Senior Voice Access Architect & Program Lead

Bank of America

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Bank of America seeks a professional engineer with deep knowledge of carrier/transport and SIP access technologies to join the Access/Shared Services Engineering team in Singapore. You will support Architecture and Engineering functions for Employee Experience Technology products, developing program schedules, tasks, and leadership communications.

The role requires 10+ years of telecommunications experience, strong SBC/SIP knowledge, and the ability to deliver high-quality documentation and

Qualifications

10+ Years telecommunications experience.
Knowledge of session border controllers; Sonus/Ribbon GSX/7k SBC and SIP/TDM Trunking.
Experience with QoS configurations, jitter, bandwidth analysis.
Extensive PBX/ACD experience, CTI, IVR, call flows, vectors, and routing.

Responsibilities

Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office.
Directly support business-initiated projects.
Direct and communicate with leadership on status of programs and open issues.
Develop ROM/SOW quotes for projects for equipment placement, licensing.
Assist in the development of project supporting documentation including BOMs, cost estimates and equipment placement requests.
Provide local software and hardware support requiring complex integrated configurations (SBC, SecureLogix, Intrado E911) and integrations.