Head of Voice Access & SIP Engineering

MERRILL LYNCH GLOBAL SERVICES PTE. LTD.

Singapore

On-site

SGD 120,000 - 150,000

Full time

14 days+

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Job summary

MERRILL LYNCH GLOBAL SERVICES PTE. LTD. in Singapore seeks a seasoned engineer with deep knowledge of carrier/transport and SIP access technologies to support Architecture and Engineering for Employee Experience Technology products.

You will develop program timelines, prepare communications for senior leadership, and document engineering plans for fast-moving initiatives. The role requires strong SIP/VoIP, SBC, QoS, and LAN/WAN skills, with proven ability to coordinate complex configurations and

Qualifications

Experience in program management and communicating status to senior leadership.
Deep knowledge of carrier/transport and SIP access technologies.
Strong documentation skills including ROM/SOW quotes and BOMs.
Proven ability to develop program timelines and coordinate cross-functional teams.
Excellent written and oral communication and presentation skills.
Ability to work under tight deadlines in a high-pressure environment.

Responsibilities

Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
Directly support business-initiated projects
Direct and communicate with leadership on status of programs and open issues
Develop ROM/SOW quotes for projects for equipment placement, licensing
Assist in the development of project documentation including BOMs, cost estimates and equipment placement requests
Provide local software and hardware support for complex integrated configurations (SIP/Session Management, LAN/WAN, VoIP) with Avaya, Cisco, Genesys integrations
Complete SIT testing, document results, develop scripts, MOP and low-level designs for implementations