Vice President, Voice Access Engineer, Employee Experience Technology

MERRILL LYNCH GLOBAL SERVICES PTE. LTD.; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

MERRILL LYNCH GLOBAL SERVICES PTE. LTD. in Singapore seeks a seasoned engineer with deep knowledge of carrier/transport and SIP access technologies to support Architecture and Engineering for Employee Experience Technology products.

You will develop program timelines, prepare communications for senior leadership, and document engineering plans for fast-moving initiatives. The role requires strong SIP/VoIP, SBC, QoS, and LAN/WAN skills, with proven ability to coordinate complex configurations and

Qualifications

• Experience in program management and communicating status to senior leadership.
• Deep knowledge of carrier/transport and SIP access technologies.
• Strong documentation skills including ROM/SOW quotes and BOMs.
• Proven ability to develop program timelines and coordinate cross-functional teams.
• Excellent written and oral communication and presentation skills.
• Ability to work under tight deadlines in a high-pressure environment.

Responsibilities

• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office
• Directly support business-initiated projects
• Direct and communicate with leadership on status of programs and open issues
• Develop ROM/SOW quotes for projects for equipment placement, licensing
• Assist in the development of project documentation including BOMs, cost estimates and equipment placement requests
• Provide local software and hardware support for complex integrated configurations (SIP/Session Management, LAN/WAN, VoIP) with Avaya, Cisco, Genesys integrations
• Complete SIT testing, document results, develop scripts, MOP and low-level designs for implementations

Skills

Telecommunications experience

Program management

SIP/VoIP expertise

SBC (Sonus/Ribbon GSX/7k)

LAN/WAN networking

Customer service

Documentation and reporting

Communication

QoS & bandwidth analysis

ISDN/H.323/H248 codecs

Job description

Job Description:

Looking for a professional engineer with in-depth knowledge of carrier / transport and SIP access technologies. The position will reside in Bank of America Access/Shared Services Engineering team directly supporting Architecture and Engineering functions for Employee Experience Technology products and solutions.The staff resources working in this position will be responsible for development of program schedule, program tasks, communication materials for senior leadership and engineering documentation in relation to fast moving programs.

Responsibilities:

• Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office

• Directly support business-initiated projects.

• Direct and communicate with leadership on status of programs and open issues.

• Develop ROM/SOW quotes for projects for equipment placement, licensing

• Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.

• Provide local software and hardware support requiring complex integrated configurations in the areas of Sonus/Ribbon SBC (9k, 7k, 2k), SecureLogix, Intrado E911, SIP and Session Management, LAN/WAN, VoIP, with integrations to products such as Avaya, Cisco, and Genesys.

• Complete SIT testing, document results, develop and write scripts, MOP and low-level designs for implementation and configuration of Sonus/Ribbon SBC, SecureLogix, Intrado E911 and associated integrations.

Required Skills:

• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

• Experience in program communication and program management

• Communication skills a must, PowerPoint, Visio, structured program updates

• Must be highly motivated and a self-directed individual.

• 10+ Years telecommunications experience.

• Strong knowledge of session border controllers; Sonus/Ribbon GSX/7k Session Border Controller and SIP/TDM Trunking.

• Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, and codecs are required.

• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.

• Knowledge of LAN/WAN communications, switches and routers.

• Extensive PBX/ACD experience, working knowledge of CTI, IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation

• Experience with configuration and support experience in a complex multi-layered network environment.

• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.

• Experience working under tight deadlines and high-pressure environment.

• Excellent troubleshooting and analytical skills.

• Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.