VP, Enterprise Voice & Unified Communications

DBS Bank Australia; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

DBS Asia Hub in Singapore is seeking a VP, Senior Voice Engineer (Unified Communications) to design, implement, and support enterprise voice platforms, including Cisco CUCM, Teams Direct Routing, and SBCs, ensuring high availability and regulatory compliance.

You will collaborate with security, network, and infrastructure teams to optimize call routing, lead migrations to cloud/Teams, and maintain architecture diagrams and audit-ready artifacts in a fast-paced production environment.

Qualifications

• Strong hands-on experience in Cisco CUCM, Voice Gateways, and SIP protocols.
• Knowledge of Microsoft Teams Direct Routing and SBC (AudioCodes).
• Understanding of network concepts (QoS, NAT, firewall traversal for voice/video).
• Experience with compliance recording solutions (NICE, Verint).
• Familiarity with enterprise ITIL processes (incident, problem, change management).
• Strong troubleshooting and analytical skills.
• Cisco certifications (CCNP Collaboration or equivalent).
• Experience in financial services or regulated industries.
• Exposure to cloud voice (Azure, Webex, Zoom).
• Knowledge of automation/scripting for operational efficiency.
• Strong stakeholder management.
• Problem-solving mindset.
• Attention to detail (especially for audit/compliance).
• Ability to work in high-pressure production environments.

Responsibilities

• Design, deploy, and maintain enterprise voice platforms (e.g., Cisco CUCM, Teams Direct Routing, SBCs).
• Ensure compliance with regulatory recording requirements (e.g., financial services mandates).
• Manage and optimise call routing, dial plans, and telephony integrations
• Support incident management, troubleshooting, and root cause analysis
• Collaborate with security, network, and infrastructure teams on system hardening
• Lead or support migrations (e.g., CUCM to cloud/Teams transformations)
• Maintain documentation, architecture diagrams, and audit-ready artifacts
• Engage vendors and manage third-party service providers
• Monitor system performance and implement continuous improvements

Skills

Cisco CUCM

Voice Gateways

SIP Protocols

Teams Direct Routing

SBC AudioCodes

NICE Verint

ITIL Processes

CCNP Collaboration

Cloud Voice

Automation Scripting

Stakeholder Management

Regulated Industries

Production Environments

QoS/NAT Networking

Tools

Cisco CUCM

Voice Gateways

SIP Protocols

Microsoft Teams Direct Routing

AudioCodes SBC

NICE

Verint

Azure

Webex

Zoom

Automation

Scripting

Job description

DBS Asia Hub in Singapore is seeking a VP, Senior Voice Engineer (Unified Communications) to design, implement, and support enterprise voice platforms, including Cisco CUCM, Teams Direct Routing, and SBCs, ensuring high availability and regulatory compliance.

You will collaborate with security, network, and infrastructure teams to optimize call routing, lead migrations to cloud/Teams, and maintain architecture diagrams and audit-ready artifacts in a fast-paced production environment.